Personal Injury Intake Specialist: Convert Leads with Compassion

The Taylor Law Firm; Marietta (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Free food & snacks

Job summary

The Taylor Law Firm in Marietta, GA seeks a Personal Injury Intake Coordinator to be the first contact for prospective clients and convert qualified leads into retained clients. This sales-driven role emphasizes empathy, trust, and timely follow-up to maximize conversions and support firm growth.

The candidate will manage intake, document data, and coordinate with attorneys and staff to ensure a smooth onboarding process, while delivering a compassionate client experience and meeting performance

Qualifications

• Minimum of two (2) years of experience in a Georgia personal injury law firm.
• Prior intake, case management, client services, legal sales, or high-ticket sales experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to build trust and influence decision-making.

Responsibilities

• Respond promptly to all inbound calls, web inquiries, referrals, and marketing-generated leads.
• Conduct thorough intake screenings for potential personal injury matters.
• Gather critical facts and assess case viability based on established firm criteria.
• Clearly communicate the firm's value proposition and guide prospective clients through the retention process.
• Secure signed retainers and supporting documentation.
• Maintain consistent follow-up with unretained leads through calls, text messages, emails, and other approved communication channels.
• Handle after-hours and weekend prospective client calls as assigned.
• Meet or exceed monthly lead conversion goals.
• Maintain a strong conversion ratio from consultation to signed client.
• Track pipeline activity, follow-up efforts, and conversion outcomes.
• Address client concerns and overcome objections with professionalism and empathy.
• Demonstrate urgency in responding to new inquiries and opportunities.
• Deliver a compassionate, professional, and reassuring experience for prospective clients.
• Establish trust and rapport quickly with injured individuals and their families.
• Educate potential clients on the intake and onboarding process without providing legal advice.
• Ensure all client information is accurately documented and maintained.
• Enter and maintain lead information within CasePeer and other firm systems.
• Coordinate with attorneys, legal assistants, and case managers to facilitate a smooth onboarding process.
• Obtain and upload all required intake documentation promptly.
• Maintain organized and accurate records in accordance with firm standards.

Skills

Lead conversion

Client intake

Communication

Multitasking

Attention to detail

Trust building

Tools

CasePeer

Filevine

Litify

Job description

The Taylor Law Firm in Marietta, GA seeks a Personal Injury Intake Coordinator to be the first contact for prospective clients and convert qualified leads into retained clients. This sales-driven role emphasizes empathy, trust, and timely follow-up to maximize conversions and support firm growth.

The candidate will manage intake, document data, and coordinate with attorneys and staff to ensure a smooth onboarding process, while delivering a compassionate client experience and meeting performance