Personal Injury Intake Specialist

MOET Law Group; Irvine (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Paid sick leave

Job summary

MOET Law Group in Irvine, CA is seeking an experienced Personal Injury Intake Specialist to join their team. This full-time position requires strong communication skills, the ability to handle a high-volume workload, and experience in client intake processes. Responsibilities include managing inquiries, conducting client interviews, and ensuring high-quality customer service. Bilingual proficiency in English and Spanish is mandatory, along with a minimum of 1 year of personal injury experience. The firm offers a competitive salary and excellent benefits.

Qualifications

• Minimum 1 year of personal injury or intake experience required.
• Ability to manage a high-volume workload efficiently.
• Strong background in customer service and client communication.

Responsibilities

• Handle high-volume inbound and outbound calls, emails, and inquiries.
• Conduct initial client interviews with empathy and professionalism.
• Screen and qualify personal injury cases based on criteria.

Skills

Bilingual (English/Spanish)

Customer service

High-volume workload management

Strong organizational skills

Effective communication

Performance-based metrics experience

Tools

CRM tools

CASEpeer

Clio

Litify

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Paid sick leave

MOET Law Group is seeking an experienced Personal Injury Intake Specialist to join our plaintiff-side personal injury law firm in Irvine, CA. This full-time, in-person role is ideal for a high-performing intake professional who excels in client communication, lead conversion, and high-volume call handling.

This position plays a critical role as the first point of contact for potential clients, requiring empathy, persistence, and the ability to effectively screen and convert qualified personal injury cases.

Salary Range: $20.00 – $26.00 per hour

Key Responsibilities

• Handle high-volume inbound and outbound calls, emails, and online inquiries from potential clients
• Conduct initial client interviews with empathy, professionalism, and attention to detail
• Screen and qualify personal injury cases based on firm criteria
• Follow up consistently with all pending leads and inquiries to maximize conversion
• Respond quickly to new inquiries and establish strong client relationships
• Maintain accurate records in the case management system and intake logs
• Collaborate with team members to complete the intake and consultation process
• Assist attorneys and staff with opening new cases and administrative tasks
• Track referrals, client data, and communications using spreadsheets and CRM tools
• Ensure all communications reflect a high level of customer service and professionalism

Qualifications

• Minimum 1 year of personal injury or intake experience (required)
• Bilingual (English/Spanish) – full professional proficiency required
• Strong background in customer service and client communication
• Experience working with performance-based metrics or quotas
• Ability to handle a high-volume workload efficiently
• Strong organizational and multitasking skills
• Resourceful, proactive, and solution-oriented mindset
• Excellent phone presence and written communication skills

Preferred Qualifications

• Experience in a plaintiff personal injury law firm
• Familiarity with case management systems (e.g., CASEpeer, Clio, Litify)
• Proven track record of high conversion rates or intake performance

Job Details

• Job Type: Full-time
• Schedule: 8-hour shift
• Work Environment: In-person

Work Location Requirements

• Ability to commute to Irvine, CA (required)
• Ability to relocate to Irvine, CA prior to start date (required)

Equal Employment Opportunity

MOET Law Group is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected status.