Intake Specialist

Omega Law Group; West Hollywood (CA); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Career development

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Free onsite parking

Job summary

Omega Law Group in West Hollywood seeks an Intake Specialist to be the first contact for potential clients seeking personal injury representation. This role involves conducting intake interviews, gathering detailed case information, and evaluating eligibility for representation.

The ideal candidate will have sales experience, a talent for articulating the benefits of partnering with the firm, and a strong ability to build trust. Spanish proficiency is desirable.

Qualifications

• Experience with client intake in legal or similar settings.
• Strong persuasive communication and ability to build trust.
• Detail oriented with ability to manage multiple tasks.

Responsibilities

• Conduct intake interviews with potential clients via phone or in person.
• Gather detailed information about the potential case, injuries, and background.
• Screen cases for eligibility based on firm criteria and legal considerations.
• Communicate persuasively with potential clients about services and steps.
• Record intake information in the firm's case management system.
• Follow up to gather additional information as needed.
• Perform additional duties as assigned.

Skills

Intake process

Sales experience

Attention to detail

Bilingual Spanish

Job description

Description

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview:

We are seeking an Intake Specialist who will act as the first point of contact for potential clients seeking legal representation from our personal injury law firm. This role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation.

Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm’s capabilities.

The ideal candidate will be deeply driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.

Responsibilities:

• Conduct intake interviews with potential clients via phone, or in-person meetings
• Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
• Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
• Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
• Accurately record intake information and case details in the firm's case management system
• Follow up with potential clients as needed to gather additional information or clarify details related to their cases
• Perform additional duties as assigned

*Location: This role is located at our West Hollywood office and requires physical presence on-site.

Qualifications:

• Experience with the client intake process in the legal industry or similar environments, preferably
• Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
• Strong attention to detail with the capacity to manage multiple tasks efficiently
• Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

Compensation:

$25 to $45 per hour + bonuses

Comprehensive Benefits Package:

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Comprehensive Insurance Coverage:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.