Personal Injury Intake Lead - On-site Manhattan

Meirowitz & Wasserberg, LLP; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Commuter Transit Program

Retirement Plan

Job summary

Meirowitz & Wasserberg, LLP in Manhattan, NY is seeking a Personal Injury Intake Manager to oversee the day-to-day operations of the PI intake department. You will ensure prompt, professional handling of inquiries and supervise the intake team to maintain high conversion and workflow efficiency.

The role requires experience managing high-volume PI intake, strong leadership, and excellent client communication.

Qualifications

• Minimum 3 years in personal injury intake or related legal environment.
• Experience supervising a legal intake team.
• Understanding of lead qualification and client screening.
• Experience managing high-volume inbound inquiries.
• Ability to monitor performance and improve conversion rates.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations of the Personal Injury Intake Department.
• Monitor calls, website inquiries, referrals, and leads for timely follow-up.
• Distribute leads to team members based on workload.
• Coach and support intake staff on procedures and client communication.
• Track performance metrics like call volume, response times, conversions.
• Ensure proper intake documentation in SmartAdvocate.
• Coordinate with attorneys and Pre-Litigation for case transfer.
• Prepare intake reports for department leadership.

Skills

Personal injury intake

Team leadership

Lead management

Client communication

Case management systems

Microsoft Office

Workflow optimization

Training & coaching

Time management

Tools

SmartAdvocate

Job description

Meirowitz & Wasserberg, LLP in Manhattan, NY is seeking a Personal Injury Intake Manager to oversee the day-to-day operations of the PI intake department. You will ensure prompt, professional handling of inquiries and supervise the intake team to maintain high conversion and workflow efficiency.

The role requires experience managing high-volume PI intake, strong leadership, and excellent client communication.