Intake Manager — Personal Injury Client Relations Lead

Lundy Law; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Paid time off (PTO)

401(k) with employer match

Ongoing training and professional development

Job summary

A premier personal injury law firm is seeking an Intake Manager to enhance client relations and oversee the intake team. Responsibilities include monitoring client inquiries, leading intake specialists, and streamlining workflows to ensure high client satisfaction. The ideal candidate will have at least 3 years of client service experience, strong emotional intelligence, and proven leadership abilities. Benefits include competitive salary, health insurance, and ongoing professional development opportunities.

Qualifications

• Minimum 3 years in client service, intake, or sales role, preferably in legal sector.
• Strong emotional intelligence and trustworthiness essential.
• Proven leadership and mentorship experience.

Responsibilities

• Supervise and mentor a diverse team of intake specialists.
• Oversee initial client inquiries and manage communication.
• Analyze and improve the intake process for better client experience.

Skills

Emotional Intelligence

Leadership

Communication Skills

Organizational Skills

Problem Solving

Education

No formal education requirements mentioned

Tools

Client management software

Microsoft Office Suite

Job description

A premier personal injury law firm is seeking an Intake Manager to enhance client relations and oversee the intake team. Responsibilities include monitoring client inquiries, leading intake specialists, and streamlining workflows to ensure high client satisfaction. The ideal candidate will have at least 3 years of client service experience, strong emotional intelligence, and proven leadership abilities. Benefits include competitive salary, health insurance, and ongoing professional development opportunities.