Personal Injury Intake Manager

Meirowitz & Wasserberg, LLP; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Commuter Transit Program

Retirement Plan

Job summary

Meirowitz & Wasserberg, LLP in Manhattan, NY is seeking a Personal Injury Intake Manager to oversee the day-to-day operations of the PI intake department. You will ensure prompt, professional handling of inquiries and supervise the intake team to maintain high conversion and workflow efficiency.

The role requires experience managing high-volume PI intake, strong leadership, and excellent client communication.

Qualifications

• Minimum 3 years in personal injury intake or related legal environment.
• Experience supervising a legal intake team.
• Understanding of lead qualification and client screening.
• Experience managing high-volume inbound inquiries.
• Ability to monitor performance and improve conversion rates.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations of the Personal Injury Intake Department.
• Monitor calls, website inquiries, referrals, and leads for timely follow-up.
• Distribute leads to team members based on workload.
• Coach and support intake staff on procedures and client communication.
• Track performance metrics like call volume, response times, conversions.
• Ensure proper intake documentation in SmartAdvocate.
• Coordinate with attorneys and Pre-Litigation for case transfer.
• Prepare intake reports for department leadership.

Skills

Personal injury intake

Team leadership

Lead management

Client communication

Case management systems

Microsoft Office

Workflow optimization

Training & coaching

Time management

Tools

SmartAdvocate

Job description

Personal Injury Intake Manager

Location: Manhattan, NY (On-Site)

About Us

Meirowitz & Wasserberg, LLP, is a trial law firm dedicated to helping injured people get the justice they deserve. We have offices in New York, New Jersey, Pennsylvania, South Carolina, North Carolina, Illinois, Florida, California, and Texas. We only represent people—not corporations. Our nationwide practice affords us the opportunity to make a difference on a broad scale, and we are looking for colleagues who share our passion.

About the Role

The Personal Injury Intake Manager oversees the day-to-day operations of the firm’s Personal Injury Intake Department, ensuring that prospective client inquiries are handled promptly, professionally, and efficiently. This role is responsible for managing intake workflows, overseeing lead distribution, monitoring conversion and productivity, coordinating case assignments, and ensuring that established intake procedures are consistently followed.

The Intake Manager will supervise and support the intake team, monitor incoming inquiries, and ensure that potential personal injury cases are appropriately evaluated and advanced through the intake process. This individual will also oversee department tracking and reporting, identify opportunities to improve conversion rates, and implement operational efficiencies to support the firm’s continued growth.

This position is based on-site in our Manhattan office. The Intake Manager will work closely with department leadership, attorneys, marketing, and pre-litigation teams to ensure a seamless transition from initial inquiry to signed client and case opening. The ideal candidate has experience managing a high-volume personal injury intake operation, is comfortable leading a team, and understands the importance of responsiveness, client communication, and efficient lead management.

You Will:

• Oversee the daily operations and workflow of the Personal Injury Intake Department, ensuring incoming inquiries are handled promptly and appropriately.
• Monitor incoming calls, website inquiries, referrals, and other lead sources to ensure timely follow‑up and consistent communication with prospective clients.
• Manage the distribution and assignment of incoming leads to intake team members based on workload, availability, and department priorities.
• Supervise, coach, and support intake team members, providing guidance on intake procedures, client communication, and lead qualification.
• Monitor intake performance, including call volume, response times, follow‑up activity, conversion rates, and signed retainers.
• Ensure prospective clients are properly screened and that relevant case information is collected to determine potential eligibility for representation.
• Oversee follow‑up efforts for prospective clients who have not yet retained the firm, ensuring leads are appropriately tracked and consistently pursued.
• Ensure all intake activity, client communications, lead statuses, and case information are accurately documented in SmartAdvocate (SA).
• Monitor compliance with departmental SOPs, intake protocols, and established workflows.
• Identify opportunities to improve lead conversion, intake efficiency, and the overall prospective client experience.
• Coordinate with attorneys and the Pre‑Litigation Department to facilitate the timely transfer of signed cases and relevant intake documentation.
• Work closely with the Marketing Department to evaluate lead quality, referral sources, advertising performance, and opportunities to improve lead generation outcomes.
• Prepare and maintain intake reports, productivity metrics, and performance tracking for department leadership.
• Conduct regular team meetings to review performance, outstanding leads, workflow challenges, and departmental priorities.
• Communicate operational updates, staffing needs, and performance concerns to department leadership.

You Have:

• Minimum 3 years of experience in personal injury intake, legal intake, or a related plaintiff‑side legal environment.
• Prior experience managing, supervising, or coordinating a legal intake team or department.
• Strong understanding of personal injury intake processes, including lead qualification, client screening, follow‑up, and case sign‑up procedures.
• Experience overseeing high‑volume inbound inquiries and managing multiple lead sources.
• Demonstrated ability to monitor team performance, establish productivity expectations, and improve conversion rates.
• Strong leadership and interpersonal skills, with the ability to coach, motivate, and hold team members accountable.
• Excellent verbal and written communication skills, particularly when interacting with prospective clients who may be experiencing difficult circumstances.
• Strong organizational and time‑management skills, with the ability to manage competing priorities in a fast‑paced environment.
• High attention to detail, sound judgment, and strong follow‑through.
• Proficiency with case management systems and Microsoft Office.
• Ability to take ownership of departmental operations and work collaboratively with attorneys and other internal teams.

Nice to Have:

• Prior experience working in a plaintiff‑side personal injury law firm.
• Experience with SmartAdvocate (SA).
• Experience managing a high‑volume personal injury intake department.
• Familiarity with motor vehicle accidents, premises liability, construction accidents, and other personal injury case types.
• Experience tracking lead conversion metrics, referral source performance, and marketing ROI.
• Experience developing intake procedures, training materials, and departmental SOPs.

Our Benefits:

• Comprehensive Medical, Dental and Vision Insurance Plans
• Paid Time Off
• Commuter Transit Program
• Retirement Plan

Salary Range: $85,000–$110,000

$85,000 - $110,000 a year