(Hiring) Personal Injury Intake (Specialists & Managers) (Onsite)

Viper Staffing Services L.L.C.; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Viper Staffing Services L.L.C. seeks an organized Personal Injury Intake Manager to oversee initial client contacts, assess case viability, and coordinate the intake workflow for efficiency and client advocacy. This onsite role supports attorneys and paralegals with documentation and scheduling.

The ideal candidate brings strong interviewing, legal admin expertise, and familiarity with case management systems, LexisNexis, and Westlaw to help grow the firm’s personal injury practice.

Qualifications

• Proven experience in legal support roles, paralegal work, or law office administration within personal injury law or related fields.
• Familiarity with LexisNexis and Westlaw.
• Strong understanding of procedural law and case management systems such as PCLaw or iManage.
• Excellent interviewing and information-gathering skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Serve as the first point of contact for prospective clients, conducting thorough interviews to gather essential case information.
• Evaluate initial case details against firm criteria for personal injury claims.
• Manage inquiries via phone, email, and online platforms with professionalism.
• Coordinate with attorneys and paralegals to facilitate timely intake and document collection.
• Maintain accurate records in case management and legal software.
• Conduct preliminary research to assist in assessing case potential.
• Ensure confidentiality of sensitive client information and data protection.
• Support scheduling consultations and preparing intake questionnaires.
• Collaborate to improve intake procedures and client experience.
• Assist onboarding for new clients with information about procedures and next steps.

Skills

Interviewing skills

Organizational skills

Communication

Attention to detail

Tools

PCLaw

iManage

LexisNexis

Westlaw

Job description

(Hiring) Personal Injury Intake (Specialists & Managers) (Onsite)

• Legal

(Hiring) Personal Injury Intake (Specialists & Managers) (Onsite)

(Pay Varies depending on the position and firm)

(3-10+ Years of personal injury law firm experience)

Overview

We are seeking a highly organized and detail-oriented Intake Manager specializing in Personal Injury Law to join our legal team. This pivotal role involves managing initial client contacts, assessing case viability, and coordinating the intake process to ensure a seamless experience for clients while supporting attorneys with case development. The ideal candidate will possess strong communication skills, legal administrative expertise, and a comprehensive understanding of personal injury law and related legal areas. This position offers an opportunity to contribute to a dynamic legal environment focused on client advocacy and efficient case management.

Responsibilities

• Serve as the first point of contact for prospective clients, conducting thorough interviews to gather essential case information.
• Evaluate initial case details against firm criteria for personal injury claims and other relevant legal areas such as estate planning, workers' compensation, or civil litigation.
• Manage and prioritize incoming inquiries via phone, email, and online platforms with professionalism and courtesy.
• Coordinate with attorneys and paralegals to facilitate timely case intake, ensuring all necessary documentation is collected and organized.
• Maintain accurate records within case management systems such as PCLaw, iManage, or other legal support software.
• Conduct preliminary research using LexisNexis or Westlaw to assist in assessing case potential when necessary.
• Ensure confidentiality of sensitive client information while adhering to data protection protocols.
• Support administrative functions including scheduling consultations, preparing intake questionnaires, and managing follow-up communications.
• Collaborate with team members to improve intake procedures and enhance overall client experience.
• Assist in the onboarding process for new clients by providing clear information about legal procedures and next steps.

Experience

• Proven experience in legal support roles, paralegal work, or law office administration within personal injury law or related fields such as civil litigation or workers' compensation law.
• Demonstrated familiarity with legal research tools including LexisNexis and Westlaw.
• Strong understanding of procedural law, legal documentation, and case management systems such as PCLaw or iManage.
• Excellent interviewing skills with the ability to extract pertinent information efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems.
• Prior experience handling confidential information with discretion and professionalism.
• Exceptional organizational skills with the ability to manage multiple priorities effectively.
• Knowledge of various legal practice areas including estate planning, environmental law, UCC law, tribal law & regulations, patent law, family law, securities law, immigration law, landlord-tenant law, and general & commercial litigation is a plus.
• Strong written and verbal communication skills coupled with attention to detail in legal writing and proofreading.

This role is ideal for candidates committed to delivering exceptional client service while supporting the firm’s mission through meticulous intake management. We welcome applicants who are eager to grow within a collaborative environment dedicated to justice and excellence.