Personal Injury Intake Manager

Meirowitz-; New York (NY); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental & Vision Insurance

Paid Time Off

Commuter Transit Program

Retirement Plan

Résumé du poste

Meirowitz & Wasserberg, LLP in Manhattan is seeking a hands-on Personal Injury Intake Manager to oversee a high-volume intake operation, ensure prompt client contact, and coach a team of intake specialists. You will optimize workflows, monitor lead sources, and coordinate with attorneys, marketing, and Pre-Litigation to move inquiries toward signed clients and opened cases.

The ideal candidate has at least 3 years in personal injury intake, strong leadership, excellent communication, and

Qualifications

• Minimum 3 years in personal injury intake, legal intake, or related plaintiff-side legal environment.
• Experience managing or coordinating a legal intake team or department.
• Strong understanding of intake processes including lead qualification and client screening.

Responsabilités

• Oversee daily operations and workflow of the Personal Injury Intake Department, ensuring inquiries are handled promptly.
• Monitor calls, website inquiries, referrals, and lead sources for timely follow-up.
• Manage distribution and assignment of incoming leads based on workload and priorities.
• Supervise, coach, and support intake team members on procedures, client communication, and lead qualification.
• Monitor intake performance: call volume, response times, follow-up activity, conversion rates, and signed retainers.
• Ensure proper screening and collection of case information to determine potential eligibility.
• Oversee follow-up with prospective clients not yet retained, tracking and pursuing leads.
• Document all intake activity, client communications, lead statuses, and case information in SmartAdvocate (SA).
• Ensure compliance with SOPs and intake protocols; identify opportunities to improve conversion and efficiency.
• Coordinate with attorneys and Pre-Litigation to transfer signed cases and related intake documents.
• Collaborate with Marketing to assess lead quality, referrals, and advertising performance.
• Prepare intake reports, productivity metrics, and performance tracking for leadership.
• Conduct regular team meetings to review performance and priorities.

Connaissances

Legal intake

Team leadership

Client communication

Process improvement

Lead management

Performance monitoring

Outils

SmartAdvocate (SA)

Microsoft Office

Case management systems

Description du poste

Personal Injury Intake Manager

Location: Manhattan, NY (On-Site)

About Us

Meirowitz & Wasserberg, LLP, is a trial law firm dedicated to helping injured people get the justice they deserve. We have offices in New York, New Jersey, Pennsylvania, South Carolina, North Carolina, Illinois, Florida, California, and Texas. We only represent people—not corporations. Our nationwide practice affords us the opportunity to make a difference on a broad scale, and we are looking for colleagues who share our passion.

About the Role

The Personal Injury Intake Manager oversees the day-to-day operations of the firm's Personal Injury Intake Department, ensuring that prospective client inquiries are handled promptly, professionally, and efficiently. This role is responsible for managing intake workflows, overseeing lead distribution, monitoring conversion and productivity, coordinating case assignments, and ensuring that established intake procedures are consistently followed.

The Intake Manager will supervise and support the intake team, monitor incoming inquiries, and ensure that potential personal injury cases are appropriately evaluated and advanced through the intake process. This individual will also oversee department tracking and reporting, identify opportunities to improve conversion rates, and implement operational efficiencies to support the firm's continued growth.

This position is based on-site in our Manhattan office. The Intake Manager will work closely with department leadership, attorneys, marketing, and pre-litigation teams to ensure a seamless transition from initial inquiry to signed client and case opening. The ideal candidate has experience managing a high-volume personal injury intake operation, is comfortable leading a team, and understands the importance of responsiveness, client communication, and efficient lead management.

You Will:

• Oversee the daily operations and workflow of the Personal Injury Intake Department, ensuring incoming inquiries are handled promptly and appropriately.
• Monitor incoming calls, website inquiries, referrals, and other lead sources to ensure timely follow-up and consistent communication with prospective clients.
• Manage the distribution and assignment of incoming leads to intake team members based on workload, availability, and department priorities.
• Supervise, coach, and support intake team members, providing guidance on intake procedures, client communication, and lead qualification.
• Monitor intake performance, including call volume, response times, follow-up activity, conversion rates, and signed retainers.
• Ensure prospective clients are properly screened and that relevant case information is collected to determine potential eligibility for representation.
• Oversee follow-up efforts for prospective clients who have not yet retained the firm, ensuring leads are appropriately tracked and consistently pursued.
• Ensure all intake activity, client communications, lead statuses, and case information are accurately documented in SmartAdvocate (SA).
• Monitor compliance with departmental SOPs, intake protocols, and established workflows.
• Identify opportunities to improve lead conversion, intake efficiency, and the overall prospective client experience.
• Coordinate with attorneys and the Pre-Litigation Department to facilitate the timely transfer of signed cases and relevant intake documentation.
• Work closely with the Marketing Department to evaluate lead quality, referral sources, advertising performance, and opportunities to improve lead generation outcomes.
• Prepare and maintain intake reports, productivity metrics, and performance tracking for department leadership.
• Conduct regular team meetings to review performance, outstanding leads, workflow challenges, and departmental priorities.
• Communicate operational updates, staffing needs, and performance concerns to department leadership.

You Have:

• Minimum 3 years of experience in personal injury intake, legal intake, or a related plaintiff-side legal environment.
• Prior experience managing, supervising, or coordinating a legal intake team or department.
• Strong understanding of personal injury intake processes, including lead qualification, client screening, follow-up, and case sign-up procedures.
• Experience overseeing high-volume inbound inquiries and managing multiple lead sources.
• Demonstrated ability to monitor team performance, establish productivity expectations, and improve conversion rates.
• Strong leadership and interpersonal skills, with the ability to coach, motivate, and hold team members accountable.
• Excellent verbal and written communication skills, particularly when interacting with prospective clients who may be experiencing difficult circumstances.
• Strong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail, sound judgment, and strong follow-through.
• Proficiency with case management systems and Microsoft Office.
• Ability to take ownership of departmental operations and work collaboratively with attorneys and other internal teams.

Nice to Have:

• Prior experience working in a plaintiff-side personal injury law firm.
• Experience with SmartAdvocate (SA).
• Experience managing a high-volume personal injury intake department.
• Familiarity with motor vehicle accidents, premises liability, construction accidents, and other personal injury case types.
• Experience tracking lead conversion metrics, referral source performance, and marketing ROI.
• Experience developing intake procedures, training materials, and departmental SOPs.

Our Benefits:

• Comprehensive Medical, Dental and Vision Insurance Plans
• Paid Time Off
• Commuter Transit Program
• Retirement Plan

Salary Range: $85,000–$110,000

$85,000 - $110,000 a year