Personal Injury Case Manager Assistant

Burnett Specialists Staffing | Recruiting; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

A growing Houston-based personal injury law firm is seeking a highly organized and compassionate Case Manager Assistant to support the case management team from initial intake through resolution. This is a highly client-focused role that touches every aspect of a personal injury case, requiring excellent communication and a genuine desire to make clients feel heard and cared for.

If you are organized, proactive, personable, and thrive in a fast-paced environment, this is an excellent opportunity

Qualifications

• Client-first mindset with a genuine passion for helping clients.
• Experience in a personal injury law firm, insurance, legal support, or customer service preferred.
• Excellent written and verbal communication skills.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities and a high volume of files in a fast-paced environment.
• Strong follow-up skills and ability to take initiative.
• Professional, personable, and dependable.
• Comfortable learning and working with case management systems and office software.
• Ability to work effectively as part of a collaborative team.

Responsibilities

• Assist with new client intake, gathering necessary information and establishing new case files.
• File and manage insurance claims from the beginning of representation.
• Assist with property damage claims, including coordinating vehicle repairs, rental cars, and total-loss claims.
• Request, obtain, and follow up on medical records and bills from healthcare providers.
• Assist Case Managers and Attorneys with day-to-day case-related administrative and legal tasks.
• Serve as a key point of contact for clients, providing responsive, professional, and compassionate customer service.
• Proactively communicate with clients and keep them informed about the status and progress of their cases.
• Follow up with insurance companies, medical providers, and other third parties as needed.
• Maintain accurate, organized, and up-to-date client files and case records.
• Track outstanding items, follow-ups, and deadlines to help keep cases moving forward.
• Assist with additional administrative and case-management responsibilities as needed.

Skills

Client-first

Communication

Organization

Multitasking

Follow-up

Teamwork

Case management software

Office software

Tools

Case management software

Office software

Job description

Personal Injury Case Manager Assistant - Houston, TX

Client-Focused | Personal Injury | Case Management Support

A growing Houston-based personal injury law firm is seeking a highly organized and compassionate Case Manager Assistant to support the case management team in handling client files from initial intake through resolution.

This is a highly client-focused role that touches nearly every aspect of a personal injury case. The ideal candidate is someone who genuinely enjoys helping people, communicates exceptionally well, and takes pride in making every client feel heard, informed, and taken care of throughout the legal process.

If you are organized, proactive, personable, and thrive in a fast-paced environment, this is an excellent opportunity to join a team where client service is truly a priority.

Key Responsibilities

• Assist with new client intake, gathering necessary information and establishing new case files
• File and manage insurance claims from the beginning of representation
• Assist with property damage claims, including coordinating vehicle repairs, rental cars, and total-loss claims
• Request, obtain, and follow up on medical records and bills from healthcare providers
• Assist Case Managers and Attorneys with day-to-day case-related administrative and legal tasks
• Serve as a key point of contact for clients, providing responsive, professional, and compassionate customer service
• Proactively communicate with clients and keep them informed about the status and progress of their cases
• Follow up with insurance companies, medical providers, and other third parties as needed
• Maintain accurate, organized, and up-to-date client files and case records
• Track outstanding items, follow-ups, and deadlines to help keep cases moving forward
• Assist with additional administrative and case-management responsibilities as needed

Qualifications

• Client-first mindset with a genuine passion for helping and taking care of clients
• Prior experience in a personal injury law firm, insurance, legal support, or customer service environment preferred
• Excellent written and verbal communication skills
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities and a high volume of files in a fast-paced environment
• Strong follow-up skills and ability to take initiative
• Professional, personable, and dependable
• Comfortable learning and working with case management systems and office software
• Ability to work effectively as part of a collaborative team

What Makes This Opportunity Stand Out

This is more than an administrative position, the Case Manager Assistant plays an important role in the client experience. The right person will have the opportunity to make a meaningful impact by helping injured clients navigate the legal process while supporting the team behind the scenes.

If you're someone who is organized, proactive, compassionate, and genuinely enjoys helping people, we'd love to hear from you.