Case Manager

Omega Law Group, PC; Houston (TX); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Health Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Job summary

Omega Law Group, PC in Houston, TX, is seeking a Personal Injury Case Manager to support our injury practice and guide clients through the claims process from intake to resolution, onsite five days a week at 720 N Post Oak Rd, Houston, TX 77024.

You will be the primary contact for clients, manage a high-volume caseload, collect evidence, coordinate medical care, file documents, initiate insurance claims, and mentor junior staff.

Qualifications

• Requires 3+ years of personal injury case management experience.
• Ability to handle high-volume workloads in a fast-paced environment.
• Excellent customer service and empathy towards clients.
• Strong communication and interpersonal skills for heavy client contact.
• Detail-oriented with strong organizational skills and ability to manage multiple tasks.
• Spanish language ability is a plus; bilingual candidates encouraged.

Responsibilities

• Conduct initial consultations to gather case details.
• Oversee pre-litigation aspects from intake to disbursement.
• Maintain organized client files and document management.
• Collect evidence, statements, and medical records.
• Coordinate medical treatment and care recommendations.
• Maintain client communication via text and phone.
• Schedule medical appointments and assist with healthcare access.
• Initiate insurance claims and manage liens.
• Prepare legal documents related to each case.
• Mentor and train case manager assistants.

Skills

PI case mgmt

Customer empathy

Communication

Attention to detail

Spanish language

Multitasking

Job description

Omega Law Group is a prestigious law firm serving Texas and California. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview:

Join our team as a Personal Injury Case Manager and be the backbone of our personal injury law practice. Make a difference in the lives of accident victims by providing them with crucial support and guidance. If you're ready to be an essential part of our mission for justice, and help us make a positive impact.

We are seeking a highly organized and detail-oriented individual to be responsible for guiding clients through the personal injury claims process, from the initial consultation to case resolution. You will serve as the primary point of contact for clients, ensuring that their needs are met and that they receive the support and assistance they require throughout their case.

Responsibilities:

• Conduct initial consultations with clients to gather case details and relevant information
• Oversee all pre-litigation aspects of personal injury cases, managing files from intake to disbursement
• Maintain organized and updated client files, including document management
• Collect necessary evidence, documentation, and information pertaining to each case
• Investigate and establish liability, including obtaining witness statements and photographic evidence
• Coordinate medical treatment and provide recommendations for care
• Gather and organize medical records
• Maintain regular communication with clients, providing updates on case progress via text and phone calls
• Schedule and remind clients of medical appointments
• Assist clients in navigating the healthcare system and obtaining necessary treatment
• Initiate insurance claims and manage insurance Liens
• Prepare legal documents and paperwork related to each case
• Interact with a wide array of entities and individuals, including but not limited to clients, attorneys, and medical providers
• Provide mentorship and training to case manager assistants

Qualifications:

• 3+ years of Personal Injury case management experience required
• Ability to navigate high-volume workloads in a fast-paced environment, with a talent for embracing and adjusting to change
• Excellent customer service skills and demonstrate authentic empathy and compassion towards clients
• Exceptional communication and interpersonal skills for heavy client contact
• Strong attention to detail and exceptional organizational skills and capacity to manage multiple tasks efficiently
• Excellent follow-through to meet multiple deadlines
• Knowledge of medical and insurance terminology is a plus
• Proficiency in Spanish is desirable; candidates fluent in Spanish are encouraged to apply

Compensation:

$30 - $45+ per hour (commensurate with experience and qualifications)

Location:

5 Days onsite at 720 N Post Oak Road Houston 77024

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Health Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.