Personal Injury Case Manager

CEO Lawyer Personal Injury Law Firm; West Hollywood (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Respectful environment

Growth opportunities

Public legal education

Job summary

Titan Law Firm in Beverly Hills is seeking a full-time Case Manager for a demanding personal injury practice. The role includes client intake, case management, document handling, and collaboration with paralegals and attorneys.

You will manage claims, obtain and organize medical records, draft LORs and demands, coordinate with insurance providers, and ensure timely case progression from intake to disbursement. A strong focus on client communication is essential.

Qualifications

• Must have personal injury pre-litigation experience (1–3 years).
• Pre-litigation experience is required.
• Case management experience is required.
• Drafting demands and complaints, plus initial discovery.
• Forwarding complaints to process servers and monitoring service of process.
• Drafting discovery responses and calendaring litigation timelines.
• Keeping clients updated and maintaining communication across files.
• Assist in trial preparation and coordination.

Responsibilities

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if intake is not done.
• Conduct 2-week follow-up calls with clients to monitor treatment and attendance.
• Speak with clients to ensure high satisfaction and responsiveness.

Skills

Pre-litigation experience

Case management

Drafting demands

Drafting complaints

Discovery drafting

Process server coordination

Client communication

Trial preparation

Litigation calendaring

Medical records coordination

Job description

CEO Lawyer is recruiting for Titan Law firm, position is on-site

TITAN LAW FIRM

https://titanlawfirm.com

Titan Law Firm is a boutique personal injury law firm located in the heart of Beverly Hills, in a busy, energetic professional building surrounded by everything the city has to offer. We consist of a small, close-knit team that takes our work seriously while maintaining a positive, supportive, and genuinely enjoyable office environment. Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and our successes are shared. This is an ideal opportunity for someone who enjoys leadership, problem-solving, building efficient systems, and being an integral part of an ambitious firm with significant room for continued growth alongside a team that takes pride in working together.

Client Interaction

We are seeking a full-time Case Manager with personal injury, with a minimum of 1-2 years of pre-litigation that can commute to Beverly Hills, California who can handle the following duties:

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if the intake department has not completed it yet.
• Conduct "2-Week follow-up calls" to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care.
• Speak with clients and ensure high satisfaction and responsiveness.

Document And Claims Management

• Obtain original copies of Police Reports (PR).
• Set up claims, including Health Insurance (HI).
• Send out Letters of Representation (LORs).
• Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries.
• Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV).
• Follow up with any potential Medical Payments coverage and ensure checks are sent to us directly, not the medical providers.
• Collect Bills and Records and obtain balances for all medical providers.
• Request the Final Lien Amount from the Health Insurance provider (if applicable).

Case Management

• Set up treatment with providers.
• Keep Filevine updated on the case statuses.
• Keep your Paralegal updated with any issues with clients and maintain constant communication.
• Put notes in every file you are working on (no exceptions).
• Ensure Drop Box and Filevine folders are set up properly.

Legal And Administrative Support

• Manage medical treatment.
• Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
• Complete personal injury files from intake to disbursements.
• Compile medical records/bills, negotiate with providers, and prepare demands.
• Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks.
• Forward and arrange calls, emails, faxes, and all correspondence.

Our Requirements

• Must have personal injury pre-litigation experience. (1-3 years)
• Pre-Litigation experience
• Case Management experience
• Drafting Demands
• Drafting Complaints and Initial Discovery
• Forwarding Complaints to process servers and monitoring service of process
• Drafting Discovery Responses
• Calendaring and Noticing Depositions and Leaves of Absence
• Drafting and Filing Standard Motions and Motion Responses
• Calendaring litigation timelines
• Conducting status update calls with clients
• Client update calls
• Sending out and following up on non-party discovery requests
• Assist in trial preparation.

WHY SHOULD YOU WORK FOR OUR COMPANY??

• Respectful and cultivating work environment
• Unlimited Potential
• Focused on giving free legal advice to the public and educating people on their rights
• An environment devoted to getting better each day with good opportunities to grow

The ideal candidate will be an outgoing, energetic, self-starter with great customer service skills. Fast typing skills would be ideal.

Schedule And Pay

• 8 hour shift
• Monday to Friday
• $28-$32 an hour