Case Manager - Personal Injury (Pre-Litigation)

CEO Lawyer Personal Injury Law Firm; Burbank (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Respectful work environment

Unlimited growth potential

Public legal education focus

Growth opportunities

Job summary

Titan Law Firm, a Beverly Hills boutique personal injury firm, seeks a proactive, client-focused professional to join a small, supportive team and grow with the firm. The role centers on delivering excellent client service and meticulous case management in a fast-paced environment.

The ideal candidate will handle intake calls, follow-up communications, document collection, and claims work, with growth opportunities in a collaborative office setting.

Qualifications

• Must have personal injury pre-litigation experience.
• Pre-Litigation experience
• Case Management experience
• Drafting Demands
• Drafting Complaints and Initial Discovery
• Forwarding Complaints to process servers and monitoring service of process
• Drafting Discovery Responses
• Calendaring and Noticing Depositions and Leaves of Absence
• Drafting and Filing Standard Motions and Motion Responses
• Calendaring litigation timelines
• Conducting status update calls with clients
• Client update calls

Responsibilities

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if the intake department has not completed it yet.
• Conduct 2-Week follow-up calls to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care.
• Speak with clients and ensure high satisfaction and responsiveness.
• Obtain original copies of Police Reports (PR).
• Set up claims, including Health Insurance (HI).
• Send out Letters of Representation (LORs).
• Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries.
• Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV).
• Follow up with any potential Medical Payments coverage and ensure checks are sent to us directly, not the medical providers.
• Collect Bills and Records and obtain balances for all medical providers.
• Request the Final Lien Amount from the Health Insurance provider (if applicable).
• Set up treatment with providers.
• Keep Filevine updated on the case statuses.
• Keep your Paralegal updated with any issues with clients and maintain constant communication.
• Put notes in every file you are working on (no exceptions).
• Ensure Drop Box and Filevine folders are set up properly.
• Manage medical treatment.
• Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
• Complete personal injury files from intake to disbursements.
• Compile medical records/bills, negotiate with providers, and prepare demands.
• Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks.
• Forward and arrange calls, emails, faxes, and all correspondence.

Job description

Titan Law Firm, a Beverly Hills boutique personal injury firm, seeks a proactive, client-focused professional to join a small, supportive team and grow with the firm. The role centers on delivering excellent client service and meticulous case management in a fast-paced environment.

The ideal candidate will handle intake calls, follow-up communications, document collection, and claims work, with growth opportunities in a collaborative office setting.