Case Manager

CEO Lawyer Personal Injury Law Firm; West Hollywood (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Team-oriented environment

Casual and collaborative atmosphere

Growth opportunities

Job summary

Titan Law Firm, a Beverly Hills boutique personal injury law practice, seeks an outgoing, energetic legal assistant to lead client intake, document management, and case coordination. The role supports paralegals and attorneys in pre-litigation matters, from intake through discovery, with a focus on strong client service and efficient workflow.

The ideal candidate has PI pre-litigation experience (1–3 years), excellent communication, fast typing, and a proactive, team-first attitude.

Qualifications

• Must have personal injury pre-litigation experience (1–3 years).
• Pre-litigation experience is required.
• Case management experience is required.
• Drafting Demands, Complaints and Initial Discovery are required.
• Forwarding Complaints to process servers and monitoring service of process is required.
• Drafting Discovery Responses is required.
• Calendaring and Noticing Depositions and Leaves of Absence is required.
• Drafting and Filing Standard Motions and Motion Responses is required.
• Calendaring litigation timelines is required.
• Conducting status update calls with clients is required.
• Client update calls are required.
• Sending out and following up on non-party discovery requests is required.
• Assist in trial preparation.

Responsibilities

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if the intake department has not completed it yet.
• Conduct 2-Week follow-up calls to check in with clients and ensure continuity of care.
• Speak with clients to ensure high satisfaction and responsiveness.
• Obtain original copies of Police Reports (PR).
• Set up claims, including Health Insurance (HI).
• Send out Letters of Representation (LORs).
• Ensure we have clients' Driver’s Licenses, Health Insurance Cards, and related documents.
• Follow up on Declaration Pages from all insurers and add to Filevine.
• Follow up with Medical Payments coverage and ensure checks are sent directly to us.
• Collect Bills and Records and balances from medical providers.
• Request Final Lien Amount from Health Insurance provider (if applicable).
• Set up treatment with providers.
• Keep Filevine updated on case statuses.
• Keep Paralegal updated with issues and maintain communication.
• Put notes in every file you are working on.
• Ensure Drop Box and Filevine folders are set up properly.
• Manage medical treatment.
• Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
• Complete personal injury files from intake to disbursements.
• Compile medical records/bills, negotiate with providers, and prepare demands.
• Draft Letters of Protection (LOP), communicate with paralegal/attorney, handle disbursements/checks.
• Forward and arrange calls, emails, faxes, and all correspondence.

Skills

Client interaction

Case management

Communication

Typing speed

Tools

Filevine

Dropbox

Job description

TITAN LAW FIRM

https://titanlawfirm.com

Titan Law Firm is a boutique personal injury law firm located in the heart of Beverly Hills, in a busy, energetic professional building surrounded by everything the city has to offer. We consist of a small, close-knit team that takes our work seriously while maintaining a positive, supportive, and genuinely enjoyable office environment. Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and our successes are shared. This is an ideal opportunity for someone who enjoys leadership, problem-solving, building efficient systems, and being an integral part of an ambitious firm with significant room for continued growth alongside a team that takes pride in working together.

Client Interaction

• Make introductory calls to new clients and complete case summaries.
• Complete intake/review if the intake department has not completed it yet.
• Conduct "2-Week follow-up calls" to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care.
• Speak with clients and ensure high satisfaction and responsiveness.

Document And Claims Management

• Obtain original copies of Police Reports (PR).
• Set up claims, including Health Insurance (HI).
• Send out Letters of Representation (LORs).
• Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries.
• Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV).
• Follow up with any potential Medical Payments coverage and ensure checks are sent to us directly, not the medical providers.
• Collect Bills and Records and obtain balances for all medical providers.
• Request the Final Lien Amount from the Health Insurance provider (if applicable).

Case Management

• Set up treatment with providers.
• Keep Filevine updated on the case statuses.
• Keep your Paralegal updated with any issues with clients and maintain constant communication.
• Put notes in every file you are working on (no exceptions).
• Ensure Drop Box and Filevine folders are set up properly.

Legal And Administrative Support

• Manage medical treatment.
• Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
• Complete personal injury files from intake to disbursements.
• Compile medical records/bills, negotiate with providers, and prepare demands.
• Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks.
• Forward and arrange calls, emails, faxes, and all correspondence.

Our Requirements

• Must have personal injury pre-litigation experience. (1-3 years)
• Pre-Litigation experience
• Case Management experience
• Drafting Demands
• Drafting Complaints and Initial Discovery
• Forwarding Complaints to process servers and monitoring service of process
• Drafting Discovery Responses
• Calendaring and Noticing Depositions and Leaves of Absence
• Drafting and Filing Standard Motions and Motion Responses
• Calendaring litigation timelines
• Conducting status update calls with clients
• Client update calls
• Sending out and following up on non-party discovery requests
• Assist in trial preparation.

WHY SHOULD YOU WORK FOR OUR COMPANY??

• Respectful and cultivating work environment
• Unlimited Potential
• Focused on giving free legal advice to the public and educating people on their rights
• An environment devoted to getting better each day with good opportunities to grow

The ideal candidate will be an outgoing, energetic, self-starter with great customer service skills. Fast typing skills would be ideal.

Schedule And Pay

• 8 hour shift
• Monday to Friday
• $28-$32 an hour