Personal Injury Case Manager

Cañas & Flores; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Law Office of Cañas & Flores, PLLC in Fort Worth, TX, seeks an experienced Personal Injury Claims Manager to own the day-to-day management of PI claims from intake to settlement.

The ideal candidate will have strong knowledge of the PI process, excellent organization, and the ability to manage high-volume caseloads while communicating with insurance adjusters, medical providers, and clients.

Qualifications

• Previous experience managing personal injury claims or personal injury cases.
• Strong understanding of the personal injury claims and settlement process.
• Experience communicating with insurance companies and adjusters.
• Strong organizational and time-management skills.
• Ability to manage a high-volume caseload while maintaining attention to detail.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to learn and effectively use Practice Panther or similar case-management software.

Responsibilities

• Manage an assigned personal injury caseload from intake through settlement.
• Monitor the status and progress of each claim and ensure timely completion of case tasks.
• Review police reports, medical records, medical bills, photographs, insurance information, and other supporting documentation.
• Track client treatment and communicate with medical providers regarding outstanding records and bills.
• Maintain accurate and complete case notes and documentation in Practice Panther.
• Monitor important deadlines and follow up on outstanding case items.
• Communicate professionally with insurance adjusters and defense representatives.
• Obtain and verify insurance coverage, policy limits, liability information, and available benefits.
• Track property damage, bodily injury claims, PIP/MedPay, liens, and other applicable claim information.
• Evaluate claim status and identify issues that may affect settlement.
• Negotiate settlements with insurance carriers within established firm guidelines and attorney authority.
• Escalate cases to the attorney when litigation, liability disputes, significant damages, or other legal issues arise.
• Maintain accurate records of all medical treatment and outstanding medical bills.
• Request and follow up on medical records and billing.
• Review medical expenses for accuracy and completeness.
• Track health insurance, medical liens, letters of protection, and other reimbursement claims.
• Assist with reductions and negotiations of medical bills and liens when appropriate.
• Prepare accurate settlement breakdowns for attorney review.
• Provide attorneys with accurate case updates and settlement information.
• Identify cases requiring attorney intervention or litigation evaluation.
• Work closely with other PI staff to ensure files move efficiently through the firm's workflow.
• Assist in improving and maintaining standardized PI procedures, checklists, and workflows.
• Maintain confidentiality and comply with all firm policies and applicable professional standards.

Skills

PI claims management

Organization

Communication

Negotiation

Time management

Written and verbal communication

Problem solving

Office software

Practice Panther familiarity

Tools

Practice Panther

Microsoft Office

Google Workspace

Job description

The Law Office of Cañas & Flores, PLLC is a growing Texas law firm representing clients in Personal Injury, Family Law, Immigration, Criminal Defense, and other areas of law. We are seeking an experienced, organized, and motivated Personal Injury Claims Manager to join our team and take ownership of the day-to-day management of our personal injury claims.

Position Overview

Law Office of Cañas & Flores, PLLC

Location: Fort Worth, Texas

Employment Type: Full-Time

About Us

The Law Office of Cañas & Flores, PLLC is a growing Texas law firm representing clients in Personal Injury, Family Law, Immigration, Criminal Defense, and other areas of law. We are seeking an experienced, organized, and motivated Personal Injury Claims Manager to join our team and take ownership of the day-to-day management of our personal injury claims.

Position Overview

The Personal Injury Claims Manager will be responsible for managing personal injury cases from the initial stages of the claim through settlement. This position requires strong knowledge of the personal injury claims process, excellent organization, attention to detail, communication skills, and the ability to manage multiple cases and deadlines simultaneously.

The ideal candidate understands how to evaluate the status of a PI claim, communicate with insurance adjusters and medical providers, monitor treatment and medical bills, prepare settlement demands, negotiate claims, and keep attorneys and clients informed throughout the process.

Key Responsibilities

Case & Claims Management

• Manage an assigned personal injury caseload from intake through settlement.
• Monitor the status and progress of each claim and ensure timely completion of case tasks.
• Review police reports, medical records, medical bills, photographs, insurance information, and other supporting documentation.
• Track client treatment and communicate with medical providers regarding outstanding records and bills.
• Maintain accurate and complete case notes and documentation in Practice Panther.
• Monitor important deadlines and follow up on outstanding case items.

Insurance Claims

• Communicate professionally with insurance adjusters and defense representatives.
• Obtain and verify insurance coverage, policy limits, liability information, and available benefits.
• Track property damage, bodily injury claims, PIP/MedPay, liens, and other applicable claim information.
• Evaluate claim status and identify issues that may affect settlement.
• Negotiate settlements with insurance carriers within established firm guidelines and attorney authority.
• Escalate cases to the attorney when litigation, liability disputes, significant damages, or other legal issues arise.

Medical Bills & Liens

• Maintain accurate records of all medical treatment and outstanding medical bills.
• Request and follow up on medical records and billing.
• Review medical expenses for accuracy and completeness.
• Track health insurance, medical liens, letters of protection, and other reimbursement claims.
• Assist with reductions and negotiations of medical bills and liens when appropriate.
• Prepare accurate settlement breakdowns for attorney review.

Attorney & Team Support

• Provide attorneys with accurate case updates and settlement information.
• Identify cases requiring attorney intervention or litigation evaluation.
• Work closely with other PI staff to ensure files move efficiently through the firm's workflow.
• Assist in improving and maintaining standardized PI procedures, checklists, and workflows.
• Maintain confidentiality and comply with all firm policies and applicable professional standards.

Qualifications

Required

• Previous experience managing personal injury claims or personal injury cases.
• Strong understanding of the personal injury claims and settlement process.
• Experience communicating with insurance companies and adjusters.
• Strong organizational and time-management skills.
• Ability to manage a high-volume caseload while maintaining attention to detail.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to learn and effectively use Practice Panther or similar case-management software.

Preferred

• 10+ years of personal injury case management or claims experience.
• Experience preparing settlement demands.
• Experience negotiating medical bills and liens.
• Experience calculating client settlement distributions.
• Familiarity with Texas personal injury claims and insurance practices.
• Bilingual English/Spanish is strongly preferred.

Law Office of Cañas & Flores, PLLC

Fort Worth, Texas

Join our team and help us deliver excellent results and exceptional service to every client we represent.