Senior Personal Injury Claims Manager

Cañas & Flores; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Law Office of Cañas & Flores, PLLC in Fort Worth, TX, seeks an experienced Personal Injury Claims Manager to own the day-to-day management of PI claims from intake to settlement.

The ideal candidate will have strong knowledge of the PI process, excellent organization, and the ability to manage high-volume caseloads while communicating with insurance adjusters, medical providers, and clients.

Qualifications

• Previous experience managing personal injury claims or personal injury cases.
• Strong understanding of the personal injury claims and settlement process.
• Experience communicating with insurance companies and adjusters.
• Strong organizational and time-management skills.
• Ability to manage a high-volume caseload while maintaining attention to detail.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to learn and effectively use Practice Panther or similar case-management software.

Responsibilities

• Manage an assigned personal injury caseload from intake through settlement.
• Monitor the status and progress of each claim and ensure timely completion of case tasks.
• Review police reports, medical records, medical bills, photographs, insurance information, and other supporting documentation.
• Track client treatment and communicate with medical providers regarding outstanding records and bills.
• Maintain accurate and complete case notes and documentation in Practice Panther.
• Monitor important deadlines and follow up on outstanding case items.
• Communicate professionally with insurance adjusters and defense representatives.
• Obtain and verify insurance coverage, policy limits, liability information, and available benefits.
• Track property damage, bodily injury claims, PIP/MedPay, liens, and other applicable claim information.
• Evaluate claim status and identify issues that may affect settlement.
• Negotiate settlements with insurance carriers within established firm guidelines and attorney authority.
• Escalate cases to the attorney when litigation, liability disputes, significant damages, or other legal issues arise.
• Maintain accurate records of all medical treatment and outstanding medical bills.
• Request and follow up on medical records and billing.
• Review medical expenses for accuracy and completeness.
• Track health insurance, medical liens, letters of protection, and other reimbursement claims.
• Assist with reductions and negotiations of medical bills and liens when appropriate.
• Prepare accurate settlement breakdowns for attorney review.
• Provide attorneys with accurate case updates and settlement information.
• Identify cases requiring attorney intervention or litigation evaluation.
• Work closely with other PI staff to ensure files move efficiently through the firm's workflow.
• Assist in improving and maintaining standardized PI procedures, checklists, and workflows.
• Maintain confidentiality and comply with all firm policies and applicable professional standards.

Skills

PI claims management

Organization

Communication

Negotiation

Time management

Written and verbal communication

Problem solving

Office software

Practice Panther familiarity

Tools

Practice Panther

Microsoft Office

Google Workspace

Job description

Law Office of Cañas & Flores, PLLC in Fort Worth, TX, seeks an experienced Personal Injury Claims Manager to own the day-to-day management of PI claims from intake to settlement.

The ideal candidate will have strong knowledge of the PI process, excellent organization, and the ability to manage high-volume caseloads while communicating with insurance adjusters, medical providers, and clients.