Personal Banking Teller — Help Customers Reach Goals

Citizens Bank; Worcester (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Meaningful work

Community volunteering benefits

Career growth opportunities

Comprehensive benefits

Job summary

Citizens Bank in Worcester, MA is hiring a Customer Service Advocate to greet customers in the lobby, show them how to use our mobile app and ATMs, and offer personalized financial solutions. You will connect customers with Bankers for next steps while upholding all policies and cash handling procedures.

The role emphasizes customer-centric service, strong communication, and the ability to work within branch hours, including weekends and evenings.

Qualifications

• High School diploma or GED or equivalent required.
• Minimum 6 months experience processing transactions (cash/digital).
• 1 year customer experience, recommending and referring products/services.

Responsibilities

• Greet customers in lobbies and assist with using mobile apps or ATMs.
• Provide personalized financial guidance and connect customers to Bankers.
• Follow all financial policies and cash handling procedures and laws.

Skills

Customer service

Communication

Digital literacy

Needs assessment

Education

High School diploma or GED

Job description

Citizens Bank in Worcester, MA is hiring a Customer Service Advocate to greet customers in the lobby, show them how to use our mobile app and ATMs, and offer personalized financial solutions. You will connect customers with Bankers for next steps while upholding all policies and cash handling procedures.

The role emphasizes customer-centric service, strong communication, and the ability to work within branch hours, including weekends and evenings.