Personal Banking Teller – Help Customers Achieve Goals

Citizens Bank; Hamilton Township (NJ); On-site; USD 59,237,000 - 73,013,000; Full time

Benefits offered by this job

Volunteer PTO

Matching gifts

Career growth

Health benefits

Job summary

Citizens Bank in New Jersey is seeking a Teller to greet customers in the lobby, assist with mobile app and ATM use, and handle simple transactions. You will deliver personalized service and help customers achieve their financial goals, coordinating with branch teammates to offer the right solutions.

This role emphasizes customer focus, cash handling accuracy, and adherence to policies. The position requires flexibility to work varied hours, including weekends, with benefits and opportunities

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Video interview assessment after applying within 7 days of receiving the link.

Responsibilities

• Greet customers in the lobby and demonstrate how to use mobile app or ATMs.
• Provide personalized advice and connect customers to Bankers for next steps.
• Follow all financial policies, procedures, including cash handling and regulatory guidelines.

Skills

Customer service

Active listening

Communication

Problem solving

Digital literacy

Teamwork

Education

High School degree or GED

Job description

Citizens Bank in New Jersey is seeking a Teller to greet customers in the lobby, assist with mobile app and ATM use, and handle simple transactions. You will deliver personalized service and help customers achieve their financial goals, coordinating with branch teammates to offer the right solutions.

This role emphasizes customer focus, cash handling accuracy, and adherence to policies. The position requires flexibility to work varied hours, including weekends, with benefits and opportunities