Personal Banker Supervisor: Branch Leadership & Customer Excellence

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar Bank, FSB is seeking a Personal Banker Supervisor to lead customer-focused service and strengthen relationships in our branch. The role emphasizes consultative sales, product knowledge, teller duties, and branch operations, with training in leadership and risk management.

If you thrive in a fast-paced retail banking environment, you will contribute to exceptional service and effective branch performance.

Qualifications

• Bachelor's degree or equivalent experience required.
• Demonstrated ability to deliver outstanding customer service while meeting sales goals.
• Leadership, supervision, or mentorship experience required.

Responsibilities

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

Skills

Customer service

Leadership

Sales

Travel willingness

Risk awareness

Education

Bachelor's degree or equivalent experience

Job description

Dollar Bank, FSB is seeking a Personal Banker Supervisor to lead customer-focused service and strengthen relationships in our branch. The role emphasizes consultative sales, product knowledge, teller duties, and branch operations, with training in leadership and risk management.

If you thrive in a fast-paced retail banking environment, you will contribute to exceptional service and effective branch performance.