Branch Lead: Personal Banker & Service Champion

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Job summary

Dollar Bank is seeking a Personal Banker Supervisor to deliver exceptional service and strengthen customer relationships. You will engage customers, assess needs, and recommend banking solutions including accounts, cards, loans, and digital tools.

The role includes leading branch operations, training in sales and service, and ensuring accurate Teller functions and risk-aware decisions. Travel for training is required, and OCC background checks apply.

Qualifications

• High school diploma or GED required.
• College degree or 1 year of demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
• Leadership or mentorship experiences required.
• Ability to travel for training.
• Background checks as required by OCC.

Responsibilities

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions and maintain an acceptable balancing record while processing transactions accurately and efficiently.
• Multitask to shift quickly between transactions and duties while maintaining service quality.
• Make sound, balanced decisions prioritizing risk management, profitability, and customer satisfaction in each transaction.

Skills

Sales and customer service

Leadership experience

Communication skills

Multitasking

Computer literacy

Education

High school diploma / GED

College degree or equivalent experience

Job description

Dollar Bank is seeking a Personal Banker Supervisor to deliver exceptional service and strengthen customer relationships. You will engage customers, assess needs, and recommend banking solutions including accounts, cards, loans, and digital tools.

The role includes leading branch operations, training in sales and service, and ensuring accurate Teller functions and risk-aware decisions. Travel for training is required, and OCC background checks apply.