Lead Personal Banker & Branch Operations

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

Dollar Bank is seeking a Personal Banker Supervisor in the Pittsburgh area to lead branch sales and service initiatives while strengthening customer relationships. You will guide associates through a comprehensive retail training program, focusing on consultative sales and operational efficiency.

The role emphasizes developing new customer relationships, executing teller duties when needed, and applying risk-aware decision making to daily transactions while maintaining professional standards.

Qualifications

• High school diploma or GED required.
• College degree or 1 year demonstrated sales/service experience.
• Leadership, supervision, or mentorship experience required.
• Ability to travel to training.
• Background checks as required by OCC.

Responsibilities

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions with accurate balancing and efficient processing of transactions.
• Multitask between transactions and maintain accuracy and efficiency.
• Make sound decisions prioritizing risk management, profitability, and customer satisfaction.
• Count money accurately and maintain arithmetic accuracy.
• Access account information and process transactions using computer systems.
• Attend required classes to develop knowledge of bank products and guidelines.
• Maintain a professional appearance and conduct yourself professionally.
• Understand and apply Dollar Bank’s risk management program.
• Compliance with regulatory laws and company procedures.

Skills

Leadership

Sales experience

Customer service

Education

High school diploma/GED

College degree or 1 year relevant experience

Job description

Dollar Bank is seeking a Personal Banker Supervisor in the Pittsburgh area to lead branch sales and service initiatives while strengthening customer relationships. You will guide associates through a comprehensive retail training program, focusing on consultative sales and operational efficiency.

The role emphasizes developing new customer relationships, executing teller duties when needed, and applying risk-aware decision making to daily transactions while maintaining professional standards.