Personal Banker: Grow Customer Wealth & Loyalty

PNC; Baltimore (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC seeks a Personal Banker in Baltimore, MD to deepen customer relationships, drive sales and deliver a differentiated customer experience. You will engage with customers, educate on financial options, and collaborate with specialists to meet their needs.

The role emphasizes risk-aware, compliant service, with incentive-based compensation and in-office work at a Baltimore branch. Strong communication and customer-service skills are essential.

Qualifications

• Associates or equivalent degree; related experience or product knowledge may be considered in lieu of a degree.
• 3+ years of related experience typically required.
• Ability to manage customer relationships and explain financial products clearly.
• Strong communication, relationship building and sales skills.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via inbound/outbound interactions with a defined sales process.
• Support customer financial wellbeing and leverage ecosystem partners to grow wallet share.
• Position PNC solutions to drive new revenue and customer loyalty.
• Ensure adherence to policies and risk management in daily branch operations.

Skills

Customer Focused

Communication

Sales Mindset

Problem Solving

Education

Associates degree or equivalent

Job description

PNC seeks a Personal Banker in Baltimore, MD to deepen customer relationships, drive sales and deliver a differentiated customer experience. You will engage with customers, educate on financial options, and collaborate with specialists to meet their needs.

The role emphasizes risk-aware, compliant service, with incentive-based compensation and in-office work at a Baltimore branch. Strong communication and customer-service skills are essential.