Personal Banker II - Float

First Community Bank; Johnson City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

First Community Bank is seeking a Personal Banker II - Float to deliver accurate information on banking products, handle inquiries, and resolve complaints while upholding the bank’s image.

You will establish relationships with customers, promote services, open and service accounts, and guide clients through in-person and digital banking options, aiming to improve overall satisfaction.

Qualifications

• Three years of banking experience in account opening, servicing, and maintenance.
• Effective listening skills.
• Patient and willingness to help others.
• Proven record of outstanding customer service.
• Strong verbal and written communication skills.
• Demonstrated proficiency using banking platforms and common office software and systems.
• Excellent negotiation skills and ability to influence people.
• Strong attention to detail.
• Ability to lift up to 25 pounds occasionally and to stand for extended periods of time.
• Ability to sit in front of a computer for extended periods of time.
• Ability to travel, as needed.

Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
• Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.
• Help customers to understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.
• Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services allows employees to be a better customer advocate.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.
• Ensure that deposit exceptions are minimal and addressed quickly after identifying with the goal of no account being at risk of closure due to documentation exceptions.
• Make qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns in the Bank to create and grow customer base.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
• Serve as Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and other teller transactions accurately and courteously while adhering to regulatory and operational procedures.
• Complete training, as assigned, within the expected timeframes.
• In some markets, may handle cash vault duties including: completing end-of-day balancing of vault, including completion of the vault and currency log with the amounts of physical cash and coin in the vault, entering totals into Silverlake Teller, and completing close out of business day; preparing currency and coin shipments and placing currency orders each week in accordance with operational procedures; entering all teller outages into the electronic workflow-OWL, ensuring the balance in OWL matches the outage in general ledger; and reviewing and adding notes to the teller over/short report in Synergy on a daily basis and ensuring the outages are cleared/corrected.
• Assist Personal Banker Is with more complex duties which could include business accounts, IRA distributions as well as IRA openings, and any other duty that is less frequently recurring.
• All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Skills

Active listening

Customer service

Verbal and written communication

Negotiation

Attention to detail

Banking platforms

Education

High school diploma or equivalent

Tools

Banking platforms

Office software

Job description

First Community Bank is seeking a Personal Banker II - Float to deliver accurate information on banking products, handle inquiries, and resolve complaints while upholding the bank’s image.

You will establish relationships with customers, promote services, open and service accounts, and guide clients through in-person and digital banking options, aiming to improve overall satisfaction.