Personal Banker I: Growth & Financial Solutions

Fifth Third; Florida; On-site; USD 38,000 - 56,000; Full time

Job summary

Fifth Third Bank in Orlando, FL, offers a Retail Personal Banker I development program. Candidates complete a 4–8 week onboarding with rotations in operations and Sales & Service, culminating in a certification to advance within the Retail Personal Banker family.

The role centers on consultative sales to identify customer needs, cross-selling, and building relationships while handling teller duties. Strong math skills, ethics, and a professional demeanor are essential.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Sales ability to acquire new consumer households and cross-sell.
• Ability to analyze credit and financial information.
• Strong verbal and written communication; professional appearance.
• S.A.F.E. Act registration required at time of employment.

Responsibilities

• Use consultative sales to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Set appointments for periodic financial reviews using approved tools.
• Cross-sell to existing customers and engage in outside sales activities.
• Coordinate with partners to provide holistic financial solutions.
• Meet/exceed customer experience and production goals; drive revenue growth.
• Provide guidance to CSRs on sales and referrals.
• Promote customer satisfaction with professionalism and ethics.
• Maintain confidentiality and adhere to policies and procedures.
• Participate in opening/closing processes of Financial Center or Bank Mart; manage risk.

Skills

Consultative sales

Customer service

Financial math

Communication skills

Professional appearance

Education

College degree or work experience

Job description

Fifth Third Bank in Orlando, FL, offers a Retail Personal Banker I development program. Candidates complete a 4–8 week onboarding with rotations in operations and Sales & Service, culminating in a certification to advance within the Retail Personal Banker family.

The role centers on consultative sales to identify customer needs, cross-selling, and building relationships while handling teller duties. Strong math skills, ethics, and a professional demeanor are essential.