Personal Banker I — Customer Finance Guidance & Service

Fifth Third Bank; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Fifth Third Bank in Orlando, FL is seeking a Personal Banker I to deliver an exceptional customer experience while processing teller transactions and supporting the sales process. You will build relationships with existing and prospective customers, understand their financial needs, and present appropriate solutions.

This role emphasizes a consultative approach, knowledge of bank products, and collaboration with internal teams to ensure seamless service. Location: Orlando.

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Ability to develop comfort with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• SAFE Act registration is required at the time of employment.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology

Skills

Customer service

Relationship building

Communication

Decision making

Business acumen

SAFE Act registration

Education

High School Diploma/GED or higher

Job description

Fifth Third Bank in Orlando, FL is seeking a Personal Banker I to deliver an exceptional customer experience while processing teller transactions and supporting the sales process. You will build relationships with existing and prospective customers, understand their financial needs, and present appropriate solutions.

This role emphasizes a consultative approach, knowledge of bank products, and collaboration with internal teams to ensure seamless service. Location: Orlando.