Personal Banker I — Customer-Centric Banking Specialist

First Community Bank; North Wilkesboro (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401(k) with employer match

Paid vacation & holidays

Job summary

First Community Bank in North Wilkesboro, NC seeks a Personal Banker I to deliver accurate information on banking products and services, answer inquiries, and resolve issues while upholding the bank’s brand and compliance standards.

The role involves opening new accounts, assisting customers with transactions and digital options, and proactively promoting solutions to meet client needs in a friendly, efficient manner.

Qualifications

• High school diploma or equivalent.
• 1–5 years of banking experience.
• Excellent customer service.
• Strong verbal and written communication skills.

Responsibilities

• Establish and promote cordial relationships with customers and respond promptly to inquiries and problems.
• Inform and suggest new banking products to customers.
• Provide information on accounts, balances, statuses and transaction histories.
• Ensure compliance with bank policies, procedures and regulatory guidelines.
• Protect customers' confidential information and use it only for official purposes.
• Open new accounts and service existing accounts.

Skills

Effective listening

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Banking platforms

Office software

Job description

First Community Bank in North Wilkesboro, NC seeks a Personal Banker I to deliver accurate information on banking products and services, answer inquiries, and resolve issues while upholding the bank’s brand and compliance standards.

The role involves opening new accounts, assisting customers with transactions and digital options, and proactively promoting solutions to meet client needs in a friendly, efficient manner.