Customer-First Personal Banker I

Frost; Bastrop (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus program

Job summary

Frost in Texas seeks a Personal Banker I to be the first point of contact for customers, delivering trusted banking experiences through empathy and problem solving.

You will handle deposits, loans, and service requests while maintaining high service standards and strong integrity. The role emphasizes building lasting client relationships and guiding customers on their financial journey.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Cash-handling experience welcomed.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and account maintenance issues.
• Uphold integrity and exercise good judgment in every interaction.
• Provide teller services including deposits, payments, and check cashing per bank policies.
• Maintain cash on hand and settle teller transactions daily.
• Manage risk and participate in loss prevention activities.
• Attend teller and personal banking training to stay updated on policies and laws.
• Develop relationships with clients as their primary contact and guidance resource.
• Offer advice to help customers on their financial journey.
• Act with integrity, caring and excellence to achieve favorable outcomes for all.

Skills

Exceptional customer service

Microsoft applications

Verbal and written communication

Cash-handling experience

Education

College hours

Job description

Frost in Texas seeks a Personal Banker I to be the first point of contact for customers, delivering trusted banking experiences through empathy and problem solving.

You will handle deposits, loans, and service requests while maintaining high service standards and strong integrity. The role emphasizes building lasting client relationships and guiding customers on their financial journey.