Personal Banker — Grow Relationships & Revenue

PNC; Center Ridge (AL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension

Stock purchase plans

Educational assistance

Job summary

PNC is seeking a Personal Banker to join the Retail Branch organization based in Rocky River, OH. The role focuses on acquiring and deepening the branch customer base, delivering tailored financial solutions, and driving customer loyalty through proactive sales and excellent service.

The candidate should bring 3+ years of relevant experience or an equivalent combination of education and certifications. Base salary ranges from $41,250 to $68,750 and the position offers incentive eligibility

Qualifications

• Associates degree or equivalent experience required.
• 3+ years experience typical; can be substituted with education/certifications/experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Personal Banker to join the Retail Branch organization based in Rocky River, OH. The role focuses on acquiring and deepening the branch customer base, delivering tailored financial solutions, and driving customer loyalty through proactive sales and excellent service.

The candidate should bring 3+ years of relevant experience or an equivalent combination of education and certifications. Base salary ranges from $41,250 to $68,750 and the position offers incentive eligibility