Personal Banker: Grow Customer Wealth & Loyalty

PNC Financial Services Group, Inc.; Coldwater (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker in Coldwater, Michigan to grow and deepen the branch customer base through proactive sales and excellent service. You will manage the customer experience, collaborate with ecosystem partners, and drive revenue while maintaining strong risk controls.

The role emphasizes customer loyalty, use of technology, and a balance between sales objectives and compliant service delivery within the branch setting.

Qualifications

• Associates or equivalent degree preferred with related experience.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through a defined sales process and lobby engagement.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies Banking

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker in Coldwater, Michigan to grow and deepen the branch customer base through proactive sales and excellent service. You will manage the customer experience, collaborate with ecosystem partners, and drive revenue while maintaining strong risk controls.

The role emphasizes customer loyalty, use of technology, and a balance between sales objectives and compliant service delivery within the branch setting.