Personal Banker: Grow Customer Wealth & Loyalty

PNC; Southfield (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

PNC is seeking a Personal Banker based in Southfield, MI to acquire and deepen the branch customer base. You will drive proactive sales, manage the customer experience, and collaborate with partners to grow share of wallet.

The role emphasizes a hands-on, in-office environment with a focus on loyalty and financial guidance. The position requires 3+ years of experience, an Associates or equivalent degree, and the ability to work within PNC's enterprise risk framework.

Qualifications

• Associates or equivalent degree and related experience.
• Typically requires 3+ years of experience.
• In lieu of a degree, a combination of education, certifications and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet and loyalty.
• Delivers a full PNC conversation with every client interaction to identify solutions.
• Performs lobby engagement and educates customers on managing financial transactions with available technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Personal Banker based in Southfield, MI to acquire and deepen the branch customer base. You will drive proactive sales, manage the customer experience, and collaborate with partners to grow share of wallet.

The role emphasizes a hands-on, in-office environment with a focus on loyalty and financial guidance. The position requires 3+ years of experience, an Associates or equivalent degree, and the ability to work within PNC's enterprise risk framework.