Personal Banker: Grow Customer Wealth & Experience

PNC Financial Services Group, Inc.; Frederick (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Dental and vision insurance

Life insurance

Disability protection

401(k) with company match

Pension plan

Stock purchase plans

Dependent care reimbursement

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Frederick, MD is seeking a Personal Banker to acquire and deepen the branch customer base, deliver proactive sales and customer service, and enhance the customer experience.

This in‑office role emphasizes Spanish language proficiency and collaboration with ecosystem partners. The position involves educating clients on PNC solutions, managing risk, and supporting daily branch operations with a focus on customer loyalty and accurate service delivery.

Qualifications

• Typically requires an Associates or equivalent degree and related experience or product knowledge.
• Spanish speaking preferred.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow share of wallet and drive revenue.
• Deliver PNC solutions and educate customers on banking options.
• Perform lobby engagement and outreach to position PNC products.
• Adhere to risk policies and maintain sound judgment in daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Frederick, MD is seeking a Personal Banker to acquire and deepen the branch customer base, deliver proactive sales and customer service, and enhance the customer experience.

This in‑office role emphasizes Spanish language proficiency and collaboration with ecosystem partners. The position involves educating clients on PNC solutions, managing risk, and supporting daily branch operations with a focus on customer loyalty and accurate service delivery.