Personal Banker: Grow Customer Loyalty & Finances

PNC; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Dependent care reimbursement

Wellness program

Job summary

PNC is seeking a Personal Banker in Phoenix, AZ to grow the branch customer base through proactive sales and exceptional service. You will engage with customers, identify financial needs, and help them use PNC products to improve their financial wellbeing.

The role emphasizes in-office collaboration within Retail Banking, with a preference for bilingual Spanish candidates. Strong emphasis on risk adherence and delivering a differentiated customer experience.

Qualifications

• Typically requires 3+ years of related experience.
• Associates or equivalent degree may be considered.
• Bilingual Spanish preferred (benefit in a bilingual environment)

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via outbound calls, service-to-sales, teller interactions and lobby engagement.
• Position PNC solutions to drive revenue and customer loyalty; leverage partnerships to expand relationships.
• Educate customers on managing financial transactions using technology and available tools.
• Identify and solve customer problems while adhering to bank policies and mitigating risk.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Personal Banker in Phoenix, AZ to grow the branch customer base through proactive sales and exceptional service. You will engage with customers, identify financial needs, and help them use PNC products to improve their financial wellbeing.

The role emphasizes in-office collaboration within Retail Banking, with a preference for bilingual Spanish candidates. Strong emphasis on risk adherence and delivering a differentiated customer experience.