Personal Banker: Build Client Loyalty & Financial Wellness

PNC; Normal (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid holidays and vacation

Job summary

PNC in Normal, IL is seeking a Personal Banker to deliver a differentiated customer experience in Retail Banking. You will leverage a proactive sales process, deepen customer relationships, and collaborate with ecosystem partners to grow share of wallet.

The role emphasizes risk awareness, adherence to policies, and daily branch operations while helping customers manage finances with PNC digital tools. Prior banking experience and an associates degree are typical expectations.

Qualifications

• Requires 3+ years of experience in banking or customer service.
• Associates degree or equivalent preferred.
• Strong communication and sales skills; adherence to policies.

Responsibilities

• Acquire and deepen branch customer base through sales and service activities.
• Drive proactive sales conversations and elevate client loyalty.
• Educate customers on PNC solutions and digital tools.
• Identify and resolve customer problems with product knowledge.
• Manage risk and support daily branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

PNC in Normal, IL is seeking a Personal Banker to deliver a differentiated customer experience in Retail Banking. You will leverage a proactive sales process, deepen customer relationships, and collaborate with ecosystem partners to grow share of wallet.

The role emphasizes risk awareness, adherence to policies, and daily branch operations while helping customers manage finances with PNC digital tools. Prior banking experience and an associates degree are typical expectations.