Personal Banker: Elevate Customer Wealth & Loyalty

PNC Financial Services Group, Inc.; Jackson (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription coverage

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and vacation days

Job summary

PNC Financial Services Group, Inc. in Ann Arbor, MI is seeking a Personal Banker to deepen the branch customer base and deliver proactive sales and service. You will engage customers, identify financial solutions, and collaborate with ecosystem partners to grow wallet share.

This in-office role emphasizes customer experience, risk awareness, and branch operational excellence. A strong knowledge of banking products and a customer-first mindset are essential for success at the Jackson/Zeeb branch.

Qualifications

• Associates or equivalent degree preferred with related experience.
• Typically 3+ years of experience in banking or customer service.
• In lieu of a degree, a combination of education and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer wallet share and loyalty.
• Delivers a full PNC conversation to identify appropriate solutions and educate customers.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Multiple Priorities

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

3+ years experience (typical)

No Degree

Job description

PNC Financial Services Group, Inc. in Ann Arbor, MI is seeking a Personal Banker to deepen the branch customer base and deliver proactive sales and service. You will engage customers, identify financial solutions, and collaborate with ecosystem partners to grow wallet share.

This in-office role emphasizes customer experience, risk awareness, and branch operational excellence. A strong knowledge of banking products and a customer-first mindset are essential for success at the Jackson/Zeeb branch.