Personal Banker: Elevate Customer Loyalty & Wallet Growth

PNC Financial Services Group; Westfield (IN); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) with company match

Job summary

PNC Financial Services Group is seeking a Personal Banker in Westfield, IN to deepen customer relationships and drive sales. The role focuses on understanding customers’ financial needs, expanding wallet share, and delivering a differentiated experience at the branch level.

Responsibilities include outbound and in-branch engagement, educating clients on PNC solutions, and collaborating with ecosystem partners to grow revenue while mitigating risk and ensuring compliance with policies.

Qualifications

• Associates degree or equivalent required; 3+ years of related experience.
• Experience in banking and customer advisory preferred.
• Ability to identify opportunities and drive sales in a financial services context.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations via defined processes including outbound calling and lobby engagement.
• Creates customer loyalty and grows share of wallet by providing differentiated experiences.
• Educates customers on options for managing financial transactions leveraging technology and resources.
• Applies product knowledge to identify and solve customer problems to drive loyalty.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group is seeking a Personal Banker in Westfield, IN to deepen customer relationships and drive sales. The role focuses on understanding customers’ financial needs, expanding wallet share, and delivering a differentiated experience at the branch level.

Responsibilities include outbound and in-branch engagement, educating clients on PNC solutions, and collaborating with ecosystem partners to grow revenue while mitigating risk and ensuring compliance with policies.