Personal Banker: Customer Service & Banking Solutions

First Convenience Bank; Houston (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

First Convenience Bank in Houston is seeking a Customer Service Associate to provide friendly, accurate cash handling and service in a fast-paced branch. You will help customers with deposits, withdrawals, and basic account inquiries, while promoting bank products to support their financial goals.

The role requires teamwork, reliability, and a willingness to work evenings, weekends, and holidays. A high school diploma or equivalent and at least six months in retail or service are preferred, with

Qualifications

• 18+ years old and eligible to work in the United States
• High school diploma or equivalent
• Background check as per company policy
• Flexible schedule including evenings, weekends, and holidays
• Team player in a high-volume environment
• Six months of retail or customer service experience preferred

Responsibilities

• Provide exceptional customer service while handling cash in a high-volume environment
• Evaluate customer relationships and promote bank products and services
• Follow established policies under supervisor guidance
• Achieve monthly new account production targets as assigned
• Participate in in-store prospecting within a sales environment
• Process deposits and cash transactions and balance daily operations
• Receive cash and checks for deposits and verify amounts
• Examine cash to guard against counterfeit items and verify IDs
• Enter transactions into computer and issue receipts
• Sell money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base including Spanish-speaking clients
• Perform other tasks as requested by supervisors
• Maintain regular and predictable attendance

Skills

Retail or customer service experience

Education

High school diploma or equivalent

Job description

First Convenience Bank in Houston is seeking a Customer Service Associate to provide friendly, accurate cash handling and service in a fast-paced branch. You will help customers with deposits, withdrawals, and basic account inquiries, while promoting bank products to support their financial goals.

The role requires teamwork, reliability, and a willingness to work evenings, weekends, and holidays. A high school diploma or equivalent and at least six months in retail or service are preferred, with