Personal Banker: Grow Customer Financial Wellness

PNC Financial Services Group, Inc.; Ann Arbor (MI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Employee and spouse/child life保险

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Back-up child/elder care

Adoption, surrogacy, and doula reimb

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Ann Arbor, MI is seeking a Personal Banker to acquire and deepen our branch customer base through proactive sales and service activities.

The role focuses on improving customers' financial wellbeing, leveraging ecosystem partnerships, and delivering PNC solutions to enhance loyalty and share of wallet. Strong customer service and sales skills are essential for success in this in-office position.

Qualifications

• 3+ years of related experience typically required.
• Associates or equivalent degree or experience acceptable.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by improving the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Position PNC solutions to drive new revenue and loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates degree or equivalent

Job description

PNC Financial Services Group, Inc. in Ann Arbor, MI is seeking a Personal Banker to acquire and deepen our branch customer base through proactive sales and service activities.

The role focuses on improving customers' financial wellbeing, leveraging ecosystem partnerships, and delivering PNC solutions to enhance loyalty and share of wallet. Strong customer service and sales skills are essential for success in this in-office position.