Personal Banker: Build Loyal Client Relationships & Growth

PNC Financial Services Group; Shelbyville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group in Shelbyville, IN is seeking a Personal Banker to expand the branch customer base and strengthen the financial wellbeing of clients. You will drive proactive sales, manage the customer experience, and collaborate with partners to grow share of wallet through tailored solutions and seamless service.

The role emphasizes customer loyalty, risk management, and daily branch duties within an in-office environment.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Shelbyville, IN is seeking a Personal Banker to expand the branch customer base and strengthen the financial wellbeing of clients. You will drive proactive sales, manage the customer experience, and collaborate with partners to grow share of wallet through tailored solutions and seamless service.

The role emphasizes customer loyalty, risk management, and daily branch duties within an in-office environment.