Personal Banker

PNC; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

PNC is seeking a Personal Banker to join their team in Philadelphia. The role involves acquiring new customers, enhancing their financial well-being, and providing exceptional service. Ideal candidates will have a strong background in banking, customer service, and proactive sales strategies, contributing to customer loyalty and satisfaction.

Benefits

Medical, dental, and vision insurance

401(k) with match

Pension plan

Stock purchase plans

Disability protection

Qualifications

• 3+ years of experience in banking or related field.
• Knowledge of banking products and services.
• Effective communication and problem-solving skills.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Manage customer experience and identify financial opportunities.
• Educate customers on managing financial transactions.

Skills

Customer Focused

Proactive Sales

Client Loyalty

Customer Experience (CX)

Identifying Opportunities

Education

Associates degree or equivalent

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Philadelphia, PA at the Island Avenue Branch inside the ShopRite.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately.

PNC employees take pride in our reputation. To continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all risks associated with their business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, vision, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and more. For full details, visit Your PNC Total Rewards.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at [e-mail] with “accommodation request” in the subject line, including your name, job ID, and preferred contact method. All information will be kept confidential.

EEO Statement

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.