Personal Banker

PNC Investments; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading financial institution as a Personal Banker in Philadelphia, where you will enhance customer loyalty through proactive sales and service. Engage with clients to improve their financial wellbeing and drive new revenue. This role offers a dynamic work environment focused on customer satisfaction and risk management.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k)

Pension

Stock Purchase Plans

Educational Assistance

Wellness Programs

Paid Time Off

Qualifications

• Typically requires an Associate's degree or equivalent and 3+ years of related experience.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via internal and outbound interactions.
• Create customer loyalty and increase share of wallet through a differentiated customer experience.

Skills

Customer Experience

Proactive Sales

Problem Solving

Effective Communication

Banking

Education

Associate's degree

Job description

Join to apply for the Personal Banker role at PNC Investments

1 day ago Be among the first 25 applicants

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Personal Banker within PNC's Retail Branch organization, you will be based in Philadelphia, PA at 6th & Spring Branch. This branch is located at 510 N 6TH ST, PHILADELPHIA, PA 19123-4013.

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customer’s share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations via internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
3. Create customer loyalty and increase share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products. Educate customers on managing financial transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and resolve customer issues effectively, enhancing loyalty.
5. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations efficiently and accurately.

Employee Expectations

• Customer Focused: Understand and leverage customer needs and satisfaction in all business decisions to create tailored solutions.
• Managing Risk: Assess and manage risks associated with business activities, supporting PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Typically requires an Associate's degree or equivalent and 3+ years of related experience. A combination of education, certifications, and experience may be considered in lieu of a degree.

Education

No Degree required

Certifications & Licenses

No specific certifications required; background checks may be conducted as per regulations.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k), pension, stock purchase plans, educational assistance, wellness programs, and paid time off, depending on eligibility. For more details, visit Your PNC Total Rewards.

Additional Information

If accommodations are needed during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive and accessible workplace, providing reasonable accommodations for applicants with disabilities.

Equal Opportunity Employment

PNC provides equal employment opportunities regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. The position complies with relevant federal regulations.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales