Personal Banker- Chester County, PA

WSFS Bank; Kennett Square (Chester County); On-site; USD 40,000 - 60,000; Full time

Job summary

WSFS Bank seeks a Personal Banker for its Chester County location. This full-time role involves enhancing customer relationships, providing financial products, and ensuring compliance with banking regulations. Candidates should possess strong customer service skills and banking experience, with opportunities for training and advancement.

Benefits

Competitive salary

Incentive opportunities

Benefits package

Continuous learning environment

Qualifications

• High School Diploma or equivalent required.
• At least one year of face-to-face customer service experience.
• One year of previous banking experience.

Responsibilities

• Provide products and services to enhance customer relationships.
• Open new accounts and submit loan applications.
• Resolve customer service issues and perform account maintenance.

Skills

Customer Service

Sales

Attention to Detail

Communication

Marketing

Education

High School Diploma or equivalent

Tools

Banking Software

Job description

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Job Description

Schedule: Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month.

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand, and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4–6-month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques to make the best product and service recommendations for your customers and expand your branch's customer base. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required. This schedule can change based on business needs. The position offers a competitive salary, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored visa, such as an H-1B visa.

Minimum Qualifications

• High School Diploma or equivalent
• At least one year of face-to-face customer service experience
• One year of previous banking experience
• Previous cash handling experience
• Prior consultative sales experience
• Ability to work enthusiastically with customers
• Retail sales experience preferred
• Attention to detail
• Proficiency with banking and software programs
• Excellent customer service skills
• Strong oral and written communication skills
• Ability to market Bank products and services

WSFS Bank is inclusive and supportive of individual needs. For accommodations, contact us at [e-mail].

WSFS is an equal opportunity employer, committed to diversity and inclusion.