Personal Banker

First National Bank Texas; Gallup (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a Teller to provide exceptional customer service in a high-volume branch. You will handle cash receipts and deposits, verify amounts, and promote bank products to meet customers' financial needs.

You will cross-sell services, assist a diverse clientele including Spanish speakers, and adhere to bank policies. Regular attendance and accuracy are essential to daily operations.

Qualifications

• Provide exceptional customer service while handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and promote bank products to support their financial needs.
• Follow bank policies and supervisor directions to ensure accurate transactions and balance daily operations.

Responsibilities

• Stand or walk for extended periods based on branch location.
• Interact with customers to receive deposits, cash checks, and issue receipts.
• Process Western Union wires, money orders, and cashier's checks as needed.
• Cross-sell bank services and products to a diverse customer base, including Spanish speakers.

Skills

Customer service

Sales ability

Cash handling

Cross-selling

Spanish language support

Tools

Computer

Job description

Job Description*

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality* Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.