Persistent Chat / Collaboration Platform Engineer

BC Forward; Charlotte (NC); On-site; USD 90,000 - 103,000; Full time

Job summary

BCforward in Charlotte, NC seeks a Persistent Chat Engineer to join our enterprise messaging team on a 12-month contract. You will engineer Linux-based persistent chat solutions (Mattermost/Rocket.Chat), deploy in secured environments, and collaborate with Security, Operations, and Vendors to deliver reliable messaging at scale.

Responsibilities include backlog management in Jira, creating low-level designs, implementing deployments, and producing documentation and training to enable smooth

Qualifications

• Experience with enterprise chat platforms in financial environments.
• Hands-on Linux experience with persistent chat apps.
• Proficiency with Jira and Agile tooling.
• Strong documentation and problem-solving skills.
• Experience with Symphony, Teams, or Slack.
• Experience deploying apps to mobility frameworks including MAM/MDM.

Responsibilities

• Coordinate with Security, Operations, Product, Engineering, Architecture, and Vendors to manage product lifecycle, fixes, features, and enhancements.
• Manage product workbooks and backlogs through Jira.
• Develop low-level designs that meet bank requirements and security demands.
• Deploy and validate lower environments for persistent chat solutions.
• Create documentation and deliver training to support operational transition of new services.
• Perform advanced product testing and validation.
• Own the accuracy and completeness of all technical documentation.
• Review requirements for technical feasibility and represent deployment needs for new services.
• Participate in regular backlog grooming and feature release planning.
• Ensure non-strategic social and chat products are decommissioned from the enterprise.

Skills

Enterprise engineering

Persistent chat apps

Jira/Agile

Cloud messaging platforms

Mobility deployment

Tools

Mattermost

Rocket.Chat

Linux

Jira

Symphony

Microsoft Teams

Slack

Job description

Job Title: Persistent Chat / Collaboration Platform EngineerLocation: Charlotte, NC / Kennesaw, GA / Jacksonville, FLDuration: Contract - 12 monthsPay Range: $70.23/hr (W2)Job ID: 408904

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Persistent Chat Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise chat platforms, Linux-hosted persistent chat, and application deployment and a proven ability to deliver secure, compliant, and reliable messaging services at scale.

Responsibilities

• Liaise with Security, Operations, Product, Engineering, Architecture, and Vendors to manage product lifecycle, fixes, features, and enhancements.
• Manage product workbooks and backlogs through Jira.
• Develop low-level designs that meet bank requirements and security demands.
• Deploy and validate lower environments for persistent chat solutions.
• Create documentation and deliver training to support operational transition of new services.
• Perform advanced product testing and validation.
• Own the accuracy and completeness of all technical documentation.
• Review requirements for technical feasibility and represent deployment needs for new services.
• Participate in regular backlog grooming and feature release planning.
• Ensure non-strategic social and chat products are decommissioned from the enterprise.

Required Skills & Qualifications

• Enterprise-level engineering experience, preferably within financial institutions.
• Hands-on experience with persistent chat applications such as Mattermost or Rocket.Chat on Linux.
• Proficiency with Agile tools, including Jira.
• Exceptional documentation practices and problem-solving skills.
• Experience with cloud-enabled instant messaging platforms such as Symphony, Microsoft Teams, or Slack.
• Experience deploying applications to mobility frameworks including MAM and MDM.

Preferred Skills

• Red Hat Certified System Administrator (RHCSA).
• MySQL database administration or development experience.
• Clear, methodical, and confident communicator and team player with individual accountability.
• Proactive risk identification, mitigation, and resolution.

Why BCforward?

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.