Permits & Compliance Operations Specialist

1-800-Plumber; Fair Lawn (NJ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Advancement opportunities

Training & development

Competitive salary

Job summary

1-800-Plumber +Air is seeking an Administrative Operations & Compliance Coordinator in Fair Lawn, New Jersey. This full-time, in-person role focuses on permitting, inspections, paperwork, service-program requirements, and supporting customer service and dispatching.

The ideal candidate is highly organized, proactive, and takes ownership of tasks, with strong communication and problem-solving skills to keep our operations compliant and efficient in a fast-paced environment.

Qualifications

• 2+ years of administrative, office coordination, or customer service experience preferred.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service skills.

Responsibilities

• Prepare, submit, and track plumbing and HVAC permit applications with local municipalities.
• Coordinate required inspections with customers, technicians, and municipal offices.
• Track permit approvals, inspection results, and outstanding compliance requirements.
• Manage administrative paperwork and documentation for HomeServe, PSE&G, and other service programs.
• Process service authorizations, required forms, and supporting documentation.
• Maintain organized customer records, work orders, and job documentation in ServiceTitan.
• Coordinate warranty registrations and warranty-related administrative requests.
• Follow up on incomplete paperwork, pending approvals, and outstanding administrative tasks.
• Assist with job closeouts and ensure required documentation is complete.
• Communicate with customers, vendors, municipalities, and internal staff to resolve administrative issues.
• Identify ways to improve office processes, accuracy, and efficiency.

Skills

Administrative experience

Customer service

Organization

Communication

Multitasking

Tools

ServiceTitan

Spreadsheet software

Job description

1-800-Plumber +Air is seeking an Administrative Operations & Compliance Coordinator in Fair Lawn, New Jersey. This full-time, in-person role focuses on permitting, inspections, paperwork, service-program requirements, and supporting customer service and dispatching.

The ideal candidate is highly organized, proactive, and takes ownership of tasks, with strong communication and problem-solving skills to keep our operations compliant and efficient in a fast-paced environment.