Customer Experience & Operations Coordinator

The Tustin Group; Marlton (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

FSA Daycare Savings Plan

Life Insurance

Long-Term Disability Insurance

Paid Time Off

Major paid holidays

Friendly team atmosphere

Job summary

Action Plumbing in Marlton, NJ is seeking a detail-oriented, fast-learning professional to support daily operations. The role involves handling calls and emails, entering work orders, and communicating with customers about job status.

You will work across departments to ensure smooth workflow in a growing company with competitive benefits. We offer strong pay, health, vision and dental insurance, retirement plans, and generous PTO and holidays, fostering a friendly team atmosphere and stable

Qualifications

• Strong organizational skills and the ability to multitask effectively.
• Quick learner who adapts well to a fast-paced work environment.
• Dependable, friendly and confident communication style.
• Excellent attention to detail and a strong memory.
• Strong decision-making and problem-solving skills.
• Previous customer service experience preferred.

Responsibilities

• Answer incoming phone calls and respond to emails professionally.
• Enter new work orders into the system for dispatch.
• Communicate with customers to answer questions and provide job status updates.
• Collaborate with all departments to support daily operations.
• Perform accurate data entry and maintain organized records.
• Assist with administrative tasks as needed to ensure efficient workflow.

Skills

Organizational skills

Multitasking

Quick learner

Communication

Attention to detail

Decision-making

Customer service

Job description

Action Plumbing in Marlton, NJ is seeking a detail-oriented, fast-learning professional to support daily operations. The role involves handling calls and emails, entering work orders, and communicating with customers about job status.

You will work across departments to ensure smooth workflow in a growing company with competitive benefits. We offer strong pay, health, vision and dental insurance, retirement plans, and generous PTO and holidays, fostering a friendly team atmosphere and stable