Permit Application Support Specialist (Hybrid/Remote)

SUNSHINE ENTERPRISE USA LLC; Orlando (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

SUNSHINE ENTERPRISE USA LLC in Orlando, Florida is seeking a detail‑oriented and customer‑focused Application Support Specialist to support the intake, review, and processing of permit and service‑related applications. No prior permit experience is required—training will be provided.

The role requires 1+ year in customer service or administrative roles, strong attention to detail, and proficiency with Microsoft Office.

Qualifications

• 1+ year of experience in Customer Service or Administrative roles.
• Strong attention to detail and accuracy when handling forms and data.
• Comfortable working with computers and multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools.
• Effective written and verbal communication.

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy.
• Enter and maintain application data in internal systems, databases, or tracking tools.
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps.
• Provide clear guidance to applicants on documentation, forms, and procedural requirements.
• Coordinate with internal departments to route applications and resolve missing or incorrect information.
• Track application progress and ensure timely follow-up and resolution.
• Maintain organized records in compliance with internal policies and regulatory standards.
• Prepare basic reports, logs, or summaries related to application volume and status.

Skills

Customer service

Data entry

Communication skills

Microsoft Office

Time management

Tools

CRM systems

Internal databases

Tracking tools

Job description

SUNSHINE ENTERPRISE USA LLC in Orlando, Florida is seeking a detail‑oriented and customer‑focused Application Support Specialist to support the intake, review, and processing of permit and service‑related applications. No prior permit experience is required—training will be provided.

The role requires 1+ year in customer service or administrative roles, strong attention to detail, and proficiency with Microsoft Office.