Application Support Specialist — Permits & Data

SUNSHINE ENTERPRISE USA LLC; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

SUNSHINE ENTERPRISE USA LLC in Orlando, FL is seeking an Application Support Specialist to handle intake, review, and processing of permit and service-related applications. This role is ideal for candidates with backgrounds in customer service, administrative support, front desk operations, or call centers, who are comfortable working with forms and data.

No prior permit experience is required — training will be provided.

Qualifications

• 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles.
• Strong attention to detail and accuracy when handling forms and data.
• Comfortable working with computers and multiple systems.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools.
• Ability to communicate clearly and professionally with customers and internal teams.
• Strong organizational and time-management skills.

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy
• Enter and maintain application data in internal systems, databases, or tracking tools
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
• Provide clear guidance to applicants on documentation, forms, and procedural requirements
• Coordinate with internal departments to route applications and resolve missing or incorrect information
• Track application progress and ensure timely follow-up and resolution
• Maintain organized records in compliance with internal policies and regulatory standards
• Prepare basic reports, logs, or summaries related to application volume and status

Skills

Customer Service

Administrative Support

Office Assistant

Front Desk

Call Center

Clerical

Microsoft Office

Tools

Microsoft Office

Job description

SUNSHINE ENTERPRISE USA LLC in Orlando, FL is seeking an Application Support Specialist to handle intake, review, and processing of permit and service-related applications. This role is ideal for candidates with backgrounds in customer service, administrative support, front desk operations, or call centers, who are comfortable working with forms and data.

No prior permit experience is required — training will be provided.