Customer Service Representative

SUNSHINE ENTERPRISE USA LLC; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

SUNSHINE ENTERPRISE USA LLC in Orlando, FL is seeking an Application Support Specialist to handle intake, review, and processing of permit and service-related applications. This role is ideal for candidates with backgrounds in customer service, administrative support, front desk operations, or call centers, who are comfortable working with forms and data.

No prior permit experience is required — training will be provided.

Qualifications

• 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles.
• Strong attention to detail and accuracy when handling forms and data.
• Comfortable working with computers and multiple systems.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools.
• Ability to communicate clearly and professionally with customers and internal teams.
• Strong organizational and time-management skills.

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy
• Enter and maintain application data in internal systems, databases, or tracking tools
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
• Provide clear guidance to applicants on documentation, forms, and procedural requirements
• Coordinate with internal departments to route applications and resolve missing or incorrect information
• Track application progress and ensure timely follow-up and resolution
• Maintain organized records in compliance with internal policies and regulatory standards
• Prepare basic reports, logs, or summaries related to application volume and status

Skills

Customer Service

Administrative Support

Office Assistant

Front Desk

Call Center

Clerical

Microsoft Office

Tools

Microsoft Office

Job description

Posted On 10/17/2026

Job Information

Administration

Work Experience 1-3 years

$16.80/hr

City Orlando

State/Province Florida

32815

Job Description

Employment Type: Contract / Full-Time

Work Mode: Onsite (as applicable)

Schedule: Business Hours (Monday–Friday)

Position Overview

We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries.

No prior permit experience is required — training will be provided.

Key Responsibilities

Receive, review, and process permit or application requests for completeness and accuracy

Enter and maintain application data in internal systems, databases, or tracking tools

Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps

Provide clear guidance to applicants on documentation, forms, and procedural requirements

Coordinate with internal departments to route applications and resolve missing or incorrect information

Track application progress and ensure timely follow-up and resolution

Maintain organized records in compliance with internal policies and regulatory standards

Prepare basic reports, logs, or summaries related to application volume and status

Required Qualifications

1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles

Strong attention to detail and accuracy when handling forms and data

Comfortable working with computers and multiple systems

Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools

Ability to communicate clearly and professionally with customers and internal teams

Strong organizational and time-management skills

Training & Support

Full training provided on permit processes, systems, and procedures

Ongoing support from supervisors and team leads

Clear process documentation and job aids available

Who Should Apply

This role is a great fit for candidates who have worked as:

Customer Service Representative

Administrative Assistant

Front Desk Coordinator

Call Center Agent

Data Entry Clerk

If you enjoy helping people, working with documents, and ensuring processes run smoothly, we encourage you to apply.

SUNSHINE ENTERPRISE USA LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.