Periodontal Patient Coordinator

Simply Dental; Worcester (MA); On-site; USD 28,000 - 34,000; Part time

Job summary

Simply Dental in Worcester, MA is seeking a part-time front desk coordinator to greet patients, manage the schedule, and ensure a smooth patient flow in a periodontal practice.

Responsibilities include confirming appointments, verifying insurance, collecting payments, presenting treatment plans, and maintaining HIPAA-compliant records. The ideal candidate has prior periodontal office experience and excels in friendly, efficient patient service and teamwork.

Qualifications

• Must have prior experience in a periodontal office.
• Experience verifying insurance and explaining coverage.
• Ability to manage a busy schedule and multitask.
• Strong communication and patient service skills.
• Attention to detail and HIPAA compliance.
• Proficient with practice management software.

Responsibilities

• Greet patients and set the tone for visits.
• Manage schedule, reduce wait times, and resolve issues.
• Serve as liaison between patients and clinical team.
• Assist patients from check-in to check-out, schedule next appointments, collect payments.
• Explain treatment plans and insurance coverage.
• Confirm appointments, verify insurance, and follow up on no-shows.
• Maintain HIPAA-compliant patient records.

Skills

Customer Service

Appointment Scheduling

Communication Skills

HIPAA Compliance

Insurance Verification

Tools

Practice Management Software

Job description

Job Details

Job DetailsJob Location: WORCESTER, MA 01609Position Type: Part TimeSalary Range: $20.00 - $25.00 HourlyJob Category: Health Care

Schedule: Part-time; 3 days per week (flexible on days) must be able to work 7:30 am - 5 pm

Must have prior experience working in a periodontal office. Candidates who do not have this experience will not be considered.

What You’ll Do

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit


• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise


• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication


• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments


• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy


• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals


• Maintain accurate patient records and ensure all processes align with HIPAA standards


• Contribute to a clean, organized, and professional front office environment


• Support the team with onboarding, training, and day-to-day office operations


• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Qualifications

• Previous experience in a periodontist office setting is required


• Hands‑on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired


• Proven ability to manage a busy schedule and multitask in a fast‑paced environment


• Strong communication skills with the ability to confidently speak with patients about treatment and finances


• High attention to detail and accuracy in handling patient information and payments


• Professional presence with a positive, team‑oriented mindset that provides exceptional customer service to all our patients


• Comfort using practice management software and standard office tools