Patient Care Coordinator

Sundance Dental Care of Gallup; Gallup (NM); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Competitive Salary

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Job summary

Sundance Dental Care of Gallup is seeking a Patient Care Coordinator to be the friendly first contact for patients and to coordinate scheduling, financials, and follow-up. You will play a key role in delivering an exceptional care experience—from scheduling to payment collection and patient communication.

You will verify insurance, handle claims, collect co-pays, and support HIPAA/OSHA compliance while working closely with the clinical team to ensure smooth patient flow.

Qualifications

• Outstanding communication and customer service skills.
• Knowledge of dental terminology and insurance processes (ADA codes a plus).
• Strong multitasking and organizational abilities.
• Comfortable using scripts and addressing patient objections.
• Team player with a positive attitude and flexible mindset.
• Dental office experience strongly preferred.

Responsibilities

• Greet patients and ensure a welcoming front-office experience.
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals.
• Present treatment plans, review fees, discuss payment options, and collect co-pays.
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up.
• Maintain accurate patient records and support all aspects of front-office operations.
• Coordinate referrals and follow through on patient care with specialists.
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations.
• Participate in daily huddles and communicate clearly with the clinical team.
• Ensure HIPAA and OSHA compliance at all times.
• Promote the practice by asking for reviews and referrals.
• Support cleanliness and organization in both front office and shared areas.

Skills

Excellent communication

Customer service

Dental terminology

Insurance knowledge

Multitasking

Team player

Job description

Patient Care Coordinator

Dental Office | Front Office + Patient Relations

Pay & Schedule

• Pay: $15-$18/hour
• Schedule: Monday through Friday from 8am to 5pm

About the Role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

What We're Looking For

• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts