Periodontal Patient Concierge & Scheduling Specialist

Simply Periodontics; Worcester (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Simply Periodontics is seeking a Patient Coordinator to create a calm, welcoming experience from arrival to checkout. You will greet patients, manage the schedule, verify insurance, discuss financial options, collect payments, and coordinate with the clinical team for smooth handoffs.

The role requires periodontal office experience, strong communication, and proficiency with practice management software, HIPAA standards, and exceptional customer service.

Qualifications

• Prior experience in a periodontal/periodontist office required.
• Experience verifying insurance and understanding coverage and patient responsibility.
• Ability to manage a busy schedule and multitask in a fast-paced environment.
• Excellent communication skills and professional patient interaction.
• Strong attention to detail and HIPAA compliance.

Responsibilities

• Greet patients and create a welcoming, high-energy front-desk environment.
• Manage the schedule, minimize wait times, and resolve issues as they arise.
• Serve as the connection point between patients and the clinical team; ensure smooth handoffs.

Skills

Communication skills

Schedule management

Multitasking

Customer service

Attention to detail

HIPAA compliance

Tools

Practice management software

Job description

Simply Periodontics is seeking a Patient Coordinator to create a calm, welcoming experience from arrival to checkout. You will greet patients, manage the schedule, verify insurance, discuss financial options, collect payments, and coordinate with the clinical team for smooth handoffs.

The role requires periodontal office experience, strong communication, and proficiency with practice management software, HIPAA standards, and exceptional customer service.